LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responses to my queries were dealt with immediately and to my satisfaction. Excellent service”

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Posted 1 year ago

“The products I purchased completely satisfied me, and believe it or not, it was the only company to sell this type of product, magnetic smartphone case.”

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Posted 1 year ago

“Good quality items, good service and quick to help recommended”

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Posted 1 year ago

“great seller great product quick to reply and send will buy off again well worth the 5 stars given”

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Posted 1 year ago

“Great Service fantastic Goods.”

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Posted 1 year ago

“Review your body size provided and you'll be satisfied.”

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Posted 1 year ago

“A very interesting, varied and comprehensive range of products. There are so many-too many to list and, I have been pleased to purchase from most of the categories. Gifts for Family, treats for myself, clothing for all of us and home furnishings, all at very competetive prices, bringing all of us pleasure and entertainment: [My Grandson is particularly pleased with the Rubber Chicken and the Raw Egg that comes out of its bottom when squeezed!] Absolutely hilarious! Clothing quality is very good, if it says Waterproof, it is waterproof; although one really must check the sizes before placing an order. Not a critiscizm you understand, merely a well intententioned piece of advice as they come from many different Manufacturers. I'm very pleased to have signed-up with LightInTheBoxw and, will continue to use them for the foreseeable future.”

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Posted 1 year ago

“I have used LightInTheBox a few times now and found their service to be excellent and very reliable. The delivery as stated on the invoice, very accurate. The products were also as advertised. I am very pleased, so thank you.”

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Posted 1 year ago

“Great Value products, and a wide range of styles, colours,etc. Great choice of products, quick service, and on the odd occasion i haven't been happy, they have sorted it quickly and professionally. I buy quite often from them, and will continue to do so! Mac”

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Posted 1 year ago

“I have placed orders with lightinthebox a few times the prices are of low cost but only once have I felt disappointed...but because of the cost I didn't get in touch with the company ...my choice I have always been kept informed with company receiving my orders and when out for delivery 😀”

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Posted 1 year ago

“always good quality”

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Posted 1 year ago

“I have used lightinthebox many times and have never had a problem. You do need to order two sizes up as they are Chinese sizes but clothes are great quality.”

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Posted 1 year ago

“Once I managed to find the right size I have been very pleased with the choices I have made, so thank you”

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Posted 1 year ago

“very efficient service and quality goods”

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Posted 1 year ago

“I bought 12 volt led strip and it was delivered on the promised day and is doing exactly what it says on the description. Excellent product and service”

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Posted 1 year ago

“I absolutely love the fabulous and amazing products that have been sent out.”

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Posted 1 year ago

“Very very helpful company Keep you up to date with delivery Clothes are really lovely Prices are so affordable Thank you”

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Posted 1 year ago

“super”

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Posted 1 year ago

“3 tops bought and very happy with them. Good quality and very colorful. Look forward to my next order.”

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Posted 1 year ago

“All items received in good time, are good quality and look good, will definitely be using LITB again.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews