LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my top . Ordered from Ireland had it real fast was first time ordering so was nervous but ordering, am trilled”

Helpful Report

Posted 1 year ago

“Happy Customer Very nice quality, Good Price too.”

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Posted 1 year ago

“This company has rather amazed me. In a good way. They present, via online images and brief, clear information, an enormous range of goods, all kinds of things. And the prices are so low that when I first bought some things, jewelry for instance, I expected them to look and feel really cheap and tacky. But not so! All the things I've acquired have really looked and felt good quality. I don't know how the business model works, but I do know this is a well run company:- orders work, payments work, delivery works, and the goods are just that - good!”

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Posted 1 year ago

“Really nice shirt. Good quality, true to size & arrived earlier than expected.”

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Posted 1 year ago

“I've only recently found this unusual site, it offers what many would regard as your usual items but also, if you're looking for something out of the ordinary or even something with a sense of humour, this is certainly top billing, and I will certainly keep calling on this collection of different time and time again, sizes are accurate and their uniqueness is temptation itself, I like it a lot, ENJOY yourself.”

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Posted 1 year ago

“The product was easy to purchase and was delivered on time. I will be buying again.”

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Posted 1 year ago

“They're very helpful.and they listen, and take on board what you say.great website...”

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Posted 1 year ago

“shopping with light in the box is a realpleasure and so easy”

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Posted 1 year ago

“Any clothes I bought lightinthe box have been true to size and exactly as described. I'm always happy with my purchases.”

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Posted 1 year ago

“Easy to follow website great prices and good choices”

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Posted 1 year ago

“I am thoroughly impressed by this company. They offer a huge range of quality products, guaranteed to please every taste, and I have had nothing but first class service from them. But don't take my word - try them for yourself; you won't be disappointed!”

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Posted 1 year ago

“My orders havee always received immediate attention and delivery is as stated or earlier”

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Posted 1 year ago

“I have placed 2 orders recently and have not been able to track them One of them is past delivery date According to your website they have been shipped and have arrived in Dublin but no further info as courier Fastway have not got them on their system Would appreciate an update Thanks”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102359215 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Thought this might be a scam but pleasantly surprised at level of service and quality of products”

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Posted 1 year ago

“good item and price was write , fab”

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Posted 1 year ago

“I was pleased with my recent purchases & the quality , just waiting for my next order to arrive.”

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Posted 1 year ago

“Very good material”

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Posted 1 year ago

“I have been very satisfied with all the things That I have had from LightinTheBox and i would recommend it to anyone.”

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Posted 1 year ago

“Great prices and quick delivery products brilliant”

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Posted 1 year ago

“So many fabulous designs to browse through; I could do with some more wardrobe space!”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews