LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great site, quick delivery and items were perfect. would definetely use again.”

Helpful Report

Posted 1 year ago

“It was the first time that I have used Lightinthebox but I wish I had found this sooner. The prices and offers are amazing and the delivery was quicker than I expected. My first order was for two sweatshirts and the quality was better than expected so I will be purchasing more goods in the future. Definitely recommended.”

Helpful Report

Posted 1 year ago

“This company is so easy to deal with. Their products are clearly illustrated with simple narrative about the products features and the pricing clearly indicated Acknowledgement is sent after order is placed and regular updates on order progression advise I have used LightinTheBox on a number of occasions without any problems whatsoever and would recommend anyone to use them John Humphrey”

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Posted 1 year ago

“Efficient and accurate description.”

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Posted 1 year ago

“I have not been disappointed with any item that I have chosen and I am very impressed with the information as regards the journey of the package .”

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Posted 1 year ago

“Really Nice fitting tops at a very reasonable price I'm very happy with the service”

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Posted 1 year ago

“excellent site easy to navigate and the prices of goods are amazing. also checkout is easy too with paypal as a choice of payment. delivery is prompt so overall it is worth loking at.”

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Posted 1 year ago

“lightinthebox is Ai 10 out of ten”

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Posted 1 year ago

“I'm delighted to have found this Company! Every item I've purchased from the onset has proved to be of great value to us. We've NEVER had a reason to complain. Quality, Value and Timely delivery have been EXCEPTIONAL. I definitely will continue to signpost my friends to LightInTheBox +++++”

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Posted 1 year ago

“Good quality items, and super quick shipping to the UK.”

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Posted 1 year ago

“I have never had a bad experience with my orders and they fit fine”

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Posted 1 year ago

“good items well priced great selection”

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Posted 1 year ago

“My purchase of Red boots, was a perfect fit and colour was just great. Delivery was on time.”

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Posted 1 year ago

“Products have all been perfect delivered quite promptly all in all very pleased 😀 and have ordered again”

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Posted 1 year ago

“Excellent quality product delivered on time at a reasonable price.”

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Posted 1 year ago

“ALL ITEMS I HAVE HAD FROM THIS COMPANY HAVE BEEN AS DESCRIBED ON THE WEBSITE, GOOD QUALITY AND NICELY PRICED”

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Posted 1 year ago

“I have always found LightInTheBox service of a very high standard, they have a large selection to choose from. Ordering is very easy, delivery service always prompt, the quality of all the variety of things I have ordered is excellent from my experience. There is a wide range of colours so you can put a whole outfit together and have it match perfectly, which I have done recently. They deserve the 5 stars every time.”

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Posted 1 year ago

“Quickly delivered and good quality although postage was a bit expensive”

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Posted 1 year ago

“Good quality garments that arrive in a timely manner”

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Posted 1 year ago

“I've brought a good few items from LITB and all very good quality. I would suggest this site to anyone, you get what you pay for and is cheaper than most shops.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews