LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sceptical at first, but I have ordered a few things now, and had great communication and tracking plus the items are of good quality.”

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Posted 1 year ago

“Quality goods at exceptional prices, the variety of items available through the website is unbelievable.”

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Posted 1 year ago

“Very pleased with my purchase good value for my money and site easy to get around”

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Posted 1 year ago

“Great site lot's of un usual products that are different and interesting you cannot get in the shops in Birmingham city centre. site lots of choice of different products. Good quick delivery and priced well.Quality products.”

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Posted 1 year ago

“Always Deliver goods in time , always fit , great items n prices , one very happy returning customer D Rowlands 👌”

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Posted 1 year ago

“Great Christmas purchases made in the last month. 3 of the 4 items delivered very fast. Quality excellent. As always terrific value.”

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Posted 1 year ago

“I've used this site a few times now, and although I was a bit apprehensive at first, I will be using this site a lot more from now on, he itemsni have received have been excellent, and exactly as i expected them to be, I highly recommend it.”

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Posted 1 year ago

“Great communication and great products 👏”

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Posted 1 year ago

“Good quality products and easy to us app Quick delivery”

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Posted 1 year ago

“The stuff came very quickly I did not expect it so soon .”

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Posted 1 year ago

“This a good way to shop the clothes I have got are good quality.”

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Posted 1 year ago

“Great products, inexpensive and very good customer service.”

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Posted 1 year ago

“I have purchased a few items from this online company. Always suspicious at first of new sellers but I was surprised by the selection and quality. I will continue to shop with them in future as the value of products is excellent.”

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Posted 1 year ago

“An excellent range of stylish clothing at good prices”

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Posted 1 year ago

“Always found Light in the Box to be a reliable and trustworthy website to order items from. I have ordered made to measure dresses for that special occasion always excellent quality and value for money. I have also ordered make up brushes also great value. Whatever I order is always top quality at best prices - thank you”

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Posted 1 year ago

“Very good service always on time with delivery would buy again from you”

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Posted 1 year ago

“Excellent service with top quality items at low costs”

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Posted 1 year ago

“Can you trust LightInTheBox? My experience has been with delivery, returns, and quality of goods excellent. Everything they promised they delivered.”

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Posted 1 year ago

“Very good service and communication highly rated”

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Posted 1 year ago

“Easy to use and delivered on time”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews