LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new phone case, excellent quality and would highly recommend”

Helpful Report

Posted 9 months ago

“Loved the jumper, good quality, good fit.”

Helpful Report

Posted 9 months ago

“Easy to order, quick delivery, and very good fit and quality”

Helpful Report

Posted 9 months ago

“Very good and easy to understand website very good variety of products and clear on price and postage”

Helpful Report

Posted 9 months ago

“Excellent communication and fast delivery”

Helpful Report

Posted 9 months ago

“light in the box has lots of quality clothing plus clothing for men and women some items are mind b lowing originality”

Helpful Report

Posted 9 months ago

“Purchased Seat covers came on time and fitted to a T delighted with my purchase. J&C”

Helpful Report

Posted 9 months ago

“Nice looking watch in bright pink to match my pink outfits. Kept informed of delivery status all the way through. Will enjoy wearing”

Helpful Report

Posted 10 months ago

“Excellent and quick delivery”

Helpful Report

Posted 10 months ago

“Wonderful, quality items and fantastic quality service. I would not hesitate using them again Thank you team”

Helpful Report

Posted 10 months ago

“In regard to variety of goods, it is very good, as to prices, they are competitve. Customer services are good as they do take customers' comments seriously.”

Helpful Report

Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103194849 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“Great service,brilliant web site,kept informed of delivery progress”

Helpful Report

Posted 10 months ago

“I have often bought items from LightInTheBox & have always found them to be of good quality & value for money.”

Helpful Report

Posted 10 months ago

“The item I ordered was good value for money, arrived on time, and was exactly as advertised. I would use this supplier again.”

Helpful Report

Posted 10 months ago

“Great price and delivery before promised delivery date. No messing.”

Helpful Report

Posted 10 months ago

“Good retailer. Will use again”

Helpful Report

Posted 10 months ago

“Excellent quality and value”

Helpful Report

Posted 10 months ago

“I find your products godd quality and value for money.”

Helpful Report

Posted 10 months ago

“This company offers great products and fabulous value for money. My preference has tended to be eye-catching cycling jerseys as run-wear. I have bought hundreds of them and they're super for exercise motivation! But, their printed hoodies are great as well. The designs are colourful and innovative. New items are always being added to their catalogue. Overall a very satisfying shopping experience with a reliable trader.”

Helpful Report

Posted 10 months ago

“Wonderful product and a great price, shipped quickly as well”

Helpful Report

Posted 10 months ago

LightInTheBox is rated 3.8 based on 9,200 reviews