LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.73

3.7 Rating 8,894 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,894 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All items received in good time, are good quality and look good, will definitely be using LITB again.”

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Posted 3 months ago

“Very happy with lightingthebox top company great service”

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Posted 3 months ago

“The things I've bought from this sight have been (up to now) as expected and I've been over the moon by them. Some photo's can be misleading, but I've still not been disappointed. I find always buy a little bigger than what you are and go crazy when they have a sale or have free delivery.”

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Posted 3 months ago

“Excellent service”

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Posted 3 months ago

“good quality. Great quality”

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Posted 3 months ago

“Great products and excellent communication”

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Posted 3 months ago

“Delivery is a bit slow but considering that most of the garments come from USA and beyond - they are worth waiting for. My last order came and I am very pleased with it. Also the prices chargred are super and reasonable. Thank you.”

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Posted 3 months ago

“This was a gift and turned out to be just what was wanted, reasonable delivery time, well made and looked good”

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Posted 3 months ago

“Love the colours and style really lovely I can't help myself I keep buying but love my purchases and would recommend Thank you very much”

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Posted 3 months ago

“Beautifully laid out web pages of product available. Easy to follow ordering system.”

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Posted 3 months ago

“LightInTheBox offers great products, at very competitive prices, with top notch customer support too.”

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Posted 3 months ago

“Delighted with my top . Ordered from Ireland had it real fast was first time ordering so was nervous but ordering, am trilled”

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Posted 3 months ago

“Happy Customer Very nice quality, Good Price too.”

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Posted 4 months ago

“This company has rather amazed me. In a good way. They present, via online images and brief, clear information, an enormous range of goods, all kinds of things. And the prices are so low that when I first bought some things, jewelry for instance, I expected them to look and feel really cheap and tacky. But not so! All the things I've acquired have really looked and felt good quality. I don't know how the business model works, but I do know this is a well run company:- orders work, payments work, delivery works, and the goods are just that - good!”

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Posted 4 months ago

“Really nice shirt. Good quality, true to size & arrived earlier than expected.”

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Posted 4 months ago

“I've only recently found this unusual site, it offers what many would regard as your usual items but also, if you're looking for something out of the ordinary or even something with a sense of humour, this is certainly top billing, and I will certainly keep calling on this collection of different time and time again, sizes are accurate and their uniqueness is temptation itself, I like it a lot, ENJOY yourself.”