LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good on the hole, but would be better if you would sell MENS clothes bigger, printed shirts, coats, a lot of stuff only go up to 3xx, why not 5xx or 6xx. thanks”

Helpful Report

Posted 2 years ago

“I quite liked the service but the only reason I didn't give full marks is the way that the sizing is explained. The garment that I bought was XL which was a UK 16 but if I had chosen a different garment if I had picked the XL it might have been a UK 14. Just a bit confusing but I will still order from the website if I find something I like”

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Posted 2 years ago

“Quick delivery and generally great products, thank you”

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Posted 2 years ago

“The shirts I purchased are 👌. They look and feel good. However the trousers are short. Would be nice to get sizes listed as I am 6 ft 3 and need at least a 33 leg. Well miffed..”

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Posted 2 years ago

“Easy to order, good quality clothing,tracking a little bit out of sync but no big problems would recommend”

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Posted 2 years ago

“Lots of options available in the website Light in the box. The quality of the products I received varied. Delivery did take a while, but I did receive all I ordered. Thanks”

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Posted 2 years ago

“I have ordered a lot of dresses from this company and i have to say apart from 1 they fitted very well, as i like my dresses larger i did go up a size, and they still look nice on, very happy with my purchases so far and will continue to use as there is a lot of nice stuff to choose from, thank you”

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Posted 2 years ago

“Happy to order again.”

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Posted 2 years ago

“Very happy with the majority of the items I ordered. I have left individual reviews for each item purchased. There were minor issues which I think were more down to mislabelling than a quality issue. I still have to report to customer services so can't comment on that just yet. Very happy with the packaging and shipping times, earlier than the projected delivery times. Items arrived in one parcel and intact.”

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Posted 2 years ago

“4/5 stars because there is not even warning from 'Light in box' that you will have to pay extra charges for import duty/tax. The payment will just show up by transport organization. If I would not receive any information from delivery probably I would not receive my item.”

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Posted 2 years ago

“Lovely dress but a little large, but I can take it in. Can't wait to wear it.”

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Posted 2 years ago

“Light in the box is very quick with order fulfilment. My order arrived just as described, and without delay.”

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Posted 2 years ago

“I choose LightinTheBox for gifts when they are for younger people as the range is extensive and excellent value. The items regularly arrive on time if not earlier than the delivery date.”

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Posted 2 years ago

“The products purchased are of good quality. Its better to buy more to reduce the cost of shipping. In addition, you also save more by buying via the app.”

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Posted 2 years ago

“I love the diversity of your products and the prices well packed when they arrive Can recommend”

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Posted 2 years ago

“I am very impressed with the services of LightInTheBox. I would highly recommend them.”

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Posted 2 years ago

“I'm happy with all my purchases. But my next purchase of shoes I'll order a half size bigger. 39.5 instead of 39 Thank you Shein.”

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Posted 2 years ago

“I am very happy with the service and products on offer. I am very pleased with the faster shipping time frame and the reward incentives. I would highly recommend this site to everyone”

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Posted 2 years ago

“Quality is good .range great. Customer service excellent.”

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Posted 2 years ago

“I’m very pleased with the service that you offer. I wish that delivery could be quicker although items are very quickly dispatched. I’m not a lover of so many emails and messages, I don’t shop every day! On the whole I like the site and will continue to order occasionally.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews