LightInTheBox Reviews

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products purchased are of good quality. Its better to buy more to reduce the cost of shipping. In addition, you also save more by buying via the app.”

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Posted 2 years ago

“I love the diversity of your products and the prices well packed when they arrive Can recommend”

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Posted 2 years ago

“I am very impressed with the services of LightInTheBox. I would highly recommend them.”

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Posted 2 years ago

“I'm happy with all my purchases. But my next purchase of shoes I'll order a half size bigger. 39.5 instead of 39 Thank you Shein.”

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Posted 2 years ago

“I am very happy with the service and products on offer. I am very pleased with the faster shipping time frame and the reward incentives. I would highly recommend this site to everyone”

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Posted 2 years ago

“Quality is good .range great. Customer service excellent.”

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Posted 2 years ago

“I’m very pleased with the service that you offer. I wish that delivery could be quicker although items are very quickly dispatched. I’m not a lover of so many emails and messages, I don’t shop every day! On the whole I like the site and will continue to order occasionally.”

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Posted 2 years ago

“Light in the box, shines light on things you may never see or have always wanted.”

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Posted 2 years ago

“Affordable and comfortable. Just check the sizes of each item before you click that final button.”

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Posted 2 years ago

“Very good customer service. The dress I ordered came quickly and was just as pictured. Absolutely gorgeous”

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Posted 2 years ago

“The dresses I received were both of good quality and fitted well.”

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Posted 2 years ago

“My dress was good fit and very nice little longer than expected but lovely”

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Posted 2 years ago

“Products are good quality delivery time could be improved”

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Posted 2 years ago

“You will see from my history that I have made a number of purchases. Most have been as advertised - and satisfactory. But I have had no responses to the several reviews/comments I have made re the 3 'disasters'. I ordered a top in light blue - arrived in green. I decided to keep it. So ordered for a 2nd time the same top in light blue. \I now have 2 bright green tops. A pink evening trouser suit was substandard material, colour awful and the whole thing nothing like the outfit advertised. My number is 07709654291 (Oxfordshire.)”

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Posted 2 years ago

“Some minor issues otherwise a fair service”

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Posted 2 years ago

“Products are good quality and beautiful”

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Posted 2 years ago

“Ordered a dress and I was really happy with the quality and speed of delivery.”

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Posted 2 years ago

“The dress was lovely, but too tight around bust. I compared uk sizes, but I should have gone a size up. Didn't return as you have to pay postage.”

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Posted 2 years ago

“I recently purchased 3 items from Light in the box. Two of the items were GREAT, one of the items was damaged. I wrote to Light in the box attaching a couple of images to explain the damage. I received a message saying they would gladly replace the item as they could clearly see the image on the long sleeved t-shirt wasn't right. Happy with their offer of a replacement. Awaiting New Delivery to arrive”

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Posted 2 years ago

“Have bought several dresses from Light in the Box and have been really pleased with most of them. Sizes vary between outfits so it is best to check before ordering.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,241 reviews