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LightInTheBox Reviews

3.8 Rating 9,178 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,178 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Shaun Phillips
LightInTheBox 5 star review on 14th August 2024
Lorraine Tierney
428
Anonymous
Anonymous  // 01/01/2019
Bought a pair of holiday shorts , came in the specified time ...price was ok , however after buying the shorts ....annoying the same goods appeared in a sale at almost 50% less than i paid .Having said all that , i am happy with my purchase ....size and colour were spot on .
Helpful Report
Posted 1 year ago
Your company gives an excellent service in terms of tracking and delivery.
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Posted 1 year ago
The sizing on the website can be odd, but if the material in the garments purchased has any elastic you might be ok by using the size guide. Also delivery times can take 3 weeks so don’t expect your order too soon.
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Posted 1 year ago
Think the shipping is a bit pricey. Purchased a dress which is exactly as shown.Purchaed a top which was disappointing not as shown finished badly. Delivery time spot on. Overall satisfied.
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Posted 1 year ago
All shirts are so far good quality and a good fit, some other things not soo good ie a pair of shoes were poor, I had a problem where my shirts were sent to the local halford shop instead of my home but they managed to sort it out for me.
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Posted 1 year ago
Very informative. Good service . Thanks
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Posted 1 year ago
So far so good πŸ‘
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Posted 1 year ago
I absolutely love this app for its extensive product selection, catering to all my needs. However, the delivery time can be lengthy. Also, the size guide can be confusing, as it differs from conventional charts. I worry if the product will fit well. Nonetheless, the app's team communicates well. Hoping they consider feedback to improve the customer experience fully. The maybe I'd review it for the 5 stars.
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Posted 1 year ago
Very happy with the swimsuit. Colour and size are perfect. Delivery was professional and arrived on time.
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Posted 1 year ago
You are putting me and the rest of the world in the clothes we want to wear . Sometimes delivery is slow .
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Posted 1 year ago
Very nice garment. True to size and good price. Took a while to arrive.
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Posted 1 year ago
The company offers eye-catching designs in a range of colour combinations and sizes at very reasonable prices.
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Posted 2 years ago
Good quality. Good fit. Good price
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Posted 2 years ago
Happy with my purchase. Although delivery time could be faster
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Posted 2 years ago
I was happy with the tshirt i recently got fit the greandkids
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Posted 2 years ago
Lovely dress but having to have it taken up length for someone at least 5’ 10” I’m 5’ 2”!
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Posted 2 years ago
Good delivery service and reasonable prices for items. Only thing that let you down is helping people with a return as I wrote asking for help as the shoes do not fit I need to exchange them for a size 7 as to narrow but boots fit lovely if you could send me an email how to do this I would appreciate it thanks. That would put you up to a 5
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Posted 2 years ago
Considering the prices, I wasn't expecting the best quality. However, I was pleasantly surprised, the clothing was excellent
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Posted 2 years ago
light in the box has a wide range of products and good quality sizes can be a problem previous orders of shoes tu small shapewear to small tops way too big went by measurements given
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Posted 2 years ago
very good on the hole, but would be better if you would sell MENS clothes bigger, printed shirts, coats, a lot of stuff only go up to 3xx, why not 5xx or 6xx. thanks
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Posted 2 years ago
LightInTheBox is rated 3.8 based on 9,178 reviews