LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like all your clothes and shoe very good quality only had trouble once said large and were medium but all the rest which is 50 shirts trs and shoes they are the only I could find. I've recommended to all my friends and some have ordered already”

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Posted 3 years ago

“Sizes not always what they should be otherwise lots of items you can't get elsewhere Great prices good quality”

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Posted 3 years ago

“Light in the Box is one of those websites that pops up and I decided to try it ...for the variety of things you like and can't get in your locality, the value is always tempting and they do give customers a good incentive with low-price deals. it is good to try places like this - the waiting time is very reasonable and most of the retail is good. sometimes the shipping costs outweigh the costs of the order but usually okay, The quality in clothing needs to be looked at, garments if synthetic can be disappointing, and sizing is always for the eastern market so you need to be aware. however, i have enjoyed lots of products from light in the box and it is defintiely worth buying from - thank you h”

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Posted 3 years ago

“good value”

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Posted 3 years ago

“Very happy with my purchase”

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Posted 3 years ago

“The shipping arrived home at a reasonable time, and the selection and prices are really good. As a downside, the colours of some items were as in the pictures. But still worth it.”

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Posted 3 years ago

“Prompt delivery and goods as described Was pleased with service. Unfortunately flexible hose burst after a period of use spanning several months and caused water damage to my home.”

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Posted 3 years ago

“Good company easy to order and constant communication on delivery”

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Posted 3 years ago

“they are very easy to order with”

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Posted 3 years ago

“The tops were pretty, a little loose but okay”

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Posted 3 years ago

“All three items we ordered were dispatched and received within the estimated delivery date ! Material was good as was the workmanship Very good price and overall a good company to order from”

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Posted 3 years ago

“white women's sneakers i got them for the wife she is happy with them she said they are comfortable”

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Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327144 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Bought a pair of holiday shorts , came in the specified time ...price was ok , however after buying the shorts ....annoying the same goods appeared in a sale at almost 50% less than i paid .Having said all that , i am happy with my purchase ....size and colour were spot on .”

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Posted 3 years ago

“Your company gives an excellent service in terms of tracking and delivery.”

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Posted 3 years ago

“The sizing on the website can be odd, but if the material in the garments purchased has any elastic you might be ok by using the size guide. Also delivery times can take 3 weeks so don’t expect your order too soon.”

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Posted 3 years ago

“Think the shipping is a bit pricey. Purchased a dress which is exactly as shown.Purchaed a top which was disappointing not as shown finished badly. Delivery time spot on. Overall satisfied.”

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Posted 3 years ago

“All shirts are so far good quality and a good fit, some other things not soo good ie a pair of shoes were poor, I had a problem where my shirts were sent to the local halford shop instead of my home but they managed to sort it out for me.”

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Posted 3 years ago

“Very informative. Good service . Thanks”

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Posted 3 years ago

“So far so good 👍”

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Posted 3 years ago

“I absolutely love this app for its extensive product selection, catering to all my needs. However, the delivery time can be lengthy. Also, the size guide can be confusing, as it differs from conventional charts. I worry if the product will fit well. Nonetheless, the app's team communicates well. Hoping they consider feedback to improve the customer experience fully. The maybe I'd review it for the 5 stars.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews