LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good choices”

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Posted 1 year ago

“Sizings can be difficult but overall the quality is very nice.”

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Posted 1 year ago

“Good prices, good service. Deliveries could be reviewed.”

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Posted 1 year ago

“Great product and good service.”

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Posted 1 year ago

“Great value and good service. I bought a pair of dance shoes with adjustable buckles to accomodate my bunions. The shoes arrived much sooner than I anticipated and they were of a good quality at a very reasonable price. I would use this company again. 😊”

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Posted 1 year ago

“Very happy with my recent purchases - comfortable and practical. Hopefully I'm now all set up for the summer!”

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Posted 1 year ago

“i love this site as it is cheap, affordable and friendly. find what your looking for and buy.”

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Posted 1 year ago

“it is a fantastic website for diversity of product, the delivery of items has been very good as well. no problems with that and it is a very good price for quality items that do last so it is an amzing service”

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Posted 1 year ago

“The only slight problem I have is the length of time it takes too receive the items I've ordered off of LightInTheBox, although I think some of the problem is caused by the shipping problems in the far east. If so I'm sure things will improve fairly soon,Ray.”

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Posted 1 year ago

“Здравствуйте,благодарю вашу команду за ваше внимание и ответственность в вашей работе.”

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Posted 1 year ago

“Products and promotions are different between online and the phone app. I like the advantage of seeing more details on my lap top but loose the advanage of using my postage option whick I have paid for.”

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Posted 1 year ago

“Good products”

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Posted 1 year ago

“Fast shipping and items purchased are of excellent quality.”

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Posted 1 year ago

“all products in my order as described apart from 1, a hoodie described as a jacket, which it was not”

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Posted 1 year ago

“The top was shorter than advertised. But it looks great”

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Posted 1 year ago

“Some of your website won't translate to English, but understand it to order products. Please could you improve your translations.”

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Posted 2 years ago

“I love LightInTheBox! Great products which are good quality and reasonably priced!”

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Posted 2 years ago

“Was happy with my 1st order and will order again, delivery time is a pain but it is what it is”

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Posted 2 years ago

“There is always room for improvement”

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Posted 2 years ago

“Described as a winter sweatshirt, jumper etc, this is in fact, not really, a sweatshirt, it is just a thin overtop.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,241 reviews