LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company easy to order and constant communication on delivery”

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Posted 8 months ago

“they are very easy to order with”

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Posted 8 months ago

“The tops were pretty, a little loose but okay”

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Posted 8 months ago

“All three items we ordered were dispatched and received within the estimated delivery date ! Material was good as was the workmanship Very good price and overall a good company to order from”

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Posted 8 months ago

“white women's sneakers i got them for the wife she is happy with them she said they are comfortable”

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Posted 8 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327144 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 8 months ago

“Bought a pair of holiday shorts , came in the specified time ...price was ok , however after buying the shorts ....annoying the same goods appeared in a sale at almost 50% less than i paid .Having said all that , i am happy with my purchase ....size and colour were spot on .”

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Posted 8 months ago

“Your company gives an excellent service in terms of tracking and delivery.”

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Posted 8 months ago

“The sizing on the website can be odd, but if the material in the garments purchased has any elastic you might be ok by using the size guide. Also delivery times can take 3 weeks so don’t expect your order too soon.”

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Posted 8 months ago

“Think the shipping is a bit pricey. Purchased a dress which is exactly as shown.Purchaed a top which was disappointing not as shown finished badly. Delivery time spot on. Overall satisfied.”

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Posted 9 months ago

“All shirts are so far good quality and a good fit, some other things not soo good ie a pair of shoes were poor, I had a problem where my shirts were sent to the local halford shop instead of my home but they managed to sort it out for me.”

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Posted 9 months ago

“Very informative. Good service . Thanks”

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Posted 9 months ago

“So far so good 👍”

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Posted 9 months ago

“I absolutely love this app for its extensive product selection, catering to all my needs. However, the delivery time can be lengthy. Also, the size guide can be confusing, as it differs from conventional charts. I worry if the product will fit well. Nonetheless, the app's team communicates well. Hoping they consider feedback to improve the customer experience fully. The maybe I'd review it for the 5 stars.”