LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it is a fantastic website for diversity of product, the delivery of items has been very good as well. no problems with that and it is a very good price for quality items that do last so it is an amzing service”

Helpful Report

Posted 1 year ago

“The only slight problem I have is the length of time it takes too receive the items I've ordered off of LightInTheBox, although I think some of the problem is caused by the shipping problems in the far east. If so I'm sure things will improve fairly soon,Ray.”

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Posted 1 year ago

“Здравствуйте,благодарю вашу команду за ваше внимание и ответственность в вашей работе.”

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Posted 1 year ago

“Products and promotions are different between online and the phone app. I like the advantage of seeing more details on my lap top but loose the advanage of using my postage option whick I have paid for.”

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Posted 1 year ago

“Good products”

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Posted 1 year ago

“Fast shipping and items purchased are of excellent quality.”

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Posted 1 year ago

“all products in my order as described apart from 1, a hoodie described as a jacket, which it was not”

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Posted 1 year ago

“The top was shorter than advertised. But it looks great”

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Posted 1 year ago

“Some of your website won't translate to English, but understand it to order products. Please could you improve your translations.”

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Posted 1 year ago

“I love LightInTheBox! Great products which are good quality and reasonably priced!”

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Posted 1 year ago

“Was happy with my 1st order and will order again, delivery time is a pain but it is what it is”

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Posted 1 year ago

“There is always room for improvement”

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Posted 1 year ago

“Described as a winter sweatshirt, jumper etc, this is in fact, not really, a sweatshirt, it is just a thin overtop.”

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Posted 1 year ago

“Love you're selection of products but one problem i have they are smaller than the irish sizes leggins 2xl was only size 12 i wanted size 16 apart from the size they were very good quality Will give them to someone pity i would have loved them”

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Posted 1 year ago

“Good customer service noted”

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Posted 1 year ago

“Hello when I purchased my two items one was the white hoodie and tracksuit buttons and also I purchased the Spiderman hoodie I was a little disappointed because I thought it was gonna come in a different material I'm used to cotton what's fluffy like the other track suits so I think I'm made it with you what was unjust and unkind but when I wear my white tracksuit with the white hoodie with the orange dragon I was getting compliments all the time when I was wearing it so I'm really going to purchase the black version as well as soon as I get paid on Friday it's definitely a good purchase but it takes a long time to get here from China from the UK”

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Posted 1 year ago

“Delighted with the overall quality/design of the product. I love the designs you sell the only downside are the cost of delivery, taxes, etc.”

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Posted 1 year ago

“your service is great but the wig i recieved sheds hair quicker than my own and im on chemotherepy . im sure it will settle down soon.thankyou anyway i will still be using your company.”

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Posted 1 year ago

“Very pleased with the goods I have received from you, I will be ordering again.”

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Posted 1 year ago

“Quality of goods is good to very good-delivery time has improved a lot.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews