LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,200 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizes are sometimes a bit short.”

Helpful Report

Posted 10 months ago

“I vary between UK Large and XL but recently been buying items in Large and can confirm that the sizing is true to size. The placement of the elbow patches are slightly off which are more to the side rather than actually where the elbow is but overall very impressed and so much so I have ordered the other three colours in the range.”

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Posted 10 months ago

“Generally a good service.”

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Posted 10 months ago

“Great value for money and tracking was excellent”

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Posted 10 months ago

“The dresses are elegant but I have problems with the sizes. UK 18 is 16. I had to alter the dresses. I now buy 22 UK instead of 18 which is my size. Its not true to the size.”

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Posted 10 months ago

“Extremely good selection of articles for sale!The deliveries are pretty sharpish.Pricing is sharp.Some articles can be acquired cheeper from another online company based in China.”

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Posted 11 months ago

“I was quite surprised at the good quality of thease trousers.”

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Posted 11 months ago

“I am enjoying looking the various things on show”

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Posted 11 months ago

“Excellent service”

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Posted 11 months ago

“Up to now it's been good still awaiting other orders so can't comment until I receive all other orders .”

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Posted 1 year ago

“Good customer service. One of the items ordered had an issue and I had to choose a replacement. There was quick back and forth communication to rectify the situation and a genuine desire for me to be pleased with the outcome. Quality items, accurate fit (by measurement). Will use again.”

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Posted 1 year ago

“What a great place and price👍🏿👍🏿”

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Posted 1 year ago

“some of the items are on the small size and not the size stated on the label ?”

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Posted 1 year ago

“I would use or recomend to friends lightinthebox as I have had good service from them end even when I had a size problem it was sorted by the helpful staff very quickly”

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Posted 1 year ago

“Delivery was better than expected and the dress I ordered was of good quality, just a little on the small side. Comes with the company regarding the issue were good and I have a larger size coming soo !”

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Posted 1 year ago

“Enjoyed getting my parcel on time and the items I picked was mostly what I had expected in quality”

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Posted 1 year ago

“good choices”

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Posted 1 year ago

“Sizings can be difficult but overall the quality is very nice.”

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Posted 1 year ago

“Good prices, good service. Deliveries could be reviewed.”

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Posted 1 year ago

“Great product and good service.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,200 reviews