LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for money and tracking was excellent”

Helpful Report

Posted 9 months ago

“The dresses are elegant but I have problems with the sizes. UK 18 is 16. I had to alter the dresses. I now buy 22 UK instead of 18 which is my size. Its not true to the size.”

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Posted 9 months ago

“Extremely good selection of articles for sale!The deliveries are pretty sharpish.Pricing is sharp.Some articles can be acquired cheeper from another online company based in China.”

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Posted 9 months ago

“I was quite surprised at the good quality of thease trousers.”

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Posted 9 months ago

“I am enjoying looking the various things on show”

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Posted 10 months ago

“Excellent service”

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Posted 10 months ago

“Up to now it's been good still awaiting other orders so can't comment until I receive all other orders .”

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Posted 10 months ago

“Good customer service. One of the items ordered had an issue and I had to choose a replacement. There was quick back and forth communication to rectify the situation and a genuine desire for me to be pleased with the outcome. Quality items, accurate fit (by measurement). Will use again.”

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Posted 11 months ago

“What a great place and price👍🏿👍🏿”

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Posted 11 months ago

“some of the items are on the small size and not the size stated on the label ?”

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Posted 1 year ago

“I would use or recomend to friends lightinthebox as I have had good service from them end even when I had a size problem it was sorted by the helpful staff very quickly”

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Posted 1 year ago

“Delivery was better than expected and the dress I ordered was of good quality, just a little on the small side. Comes with the company regarding the issue were good and I have a larger size coming soo !”

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Posted 1 year ago

“Enjoyed getting my parcel on time and the items I picked was mostly what I had expected in quality”

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Posted 1 year ago

“good choices”

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Posted 1 year ago

“Sizings can be difficult but overall the quality is very nice.”

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Posted 1 year ago

“Good prices, good service. Deliveries could be reviewed.”

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Posted 1 year ago

“Great product and good service.”

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Posted 1 year ago

“Great value and good service. I bought a pair of dance shoes with adjustable buckles to accomodate my bunions. The shoes arrived much sooner than I anticipated and they were of a good quality at a very reasonable price. I would use this company again. 😊”

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Posted 1 year ago

“Very happy with my recent purchases - comfortable and practical. Hopefully I'm now all set up for the summer!”

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Posted 1 year ago

“i love this site as it is cheap, affordable and friendly. find what your looking for and buy.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,181 reviews