LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first 2 purchases were of very good quality and true to the photo and description the last purchase was very very disappointing not only nowhere near the description but also a totally different colour and poor quality and 1 day later reduced from the price I paid to half price won't be ordering again”

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Posted 2 years ago

“Great product, good material, nice fit”

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Posted 2 years ago

“Goods are a nice fit,it just takes a little bit longer than I would like to arrive.”

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Posted 2 years ago

“Very easy to order from slight confusion with a couple of items. But easily resolved. Customer service extremely helpful 1 of the items didn’t quite look as it did in the picture The other item was ordered in 2 different colours but somehow when order placed both were same colour (probably my fault) but they helped and gave me discount of a re order Would recommend buying from them”

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Posted 2 years ago

“Not worn the items yet but fit nicely and look forward to wearing them on holiday soon. Is a good website, kept in touch about delivery”

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Posted 2 years ago

“This is the second time that I have used Light in the box and I am just about to make my third purchase now. I started with something small to test the system, and purchasing a heat/vibrating knee brace for a sports injury. The item arrived in good time, and a less than 20 GBP was a great bargain compared to similar products elsewhere. The success of this purchase led to my second, larger buy, spending over 60 GBP, on a couple of T shirts and a coat. The material on one T shirt wasn't great, but it was so cheap that it transitioned comfortably to work shirt, so no complaint there. My only real issue was the fact that, whilst everything was well packaged and arrived quickly, the coat was squashed into a bag that was far too small and was therefore very creased on arrival, needing dry cleaning just to wear. Other than that, things were quick, convenient and very well priced (even better with the app discount). So much so that I have recommended the site to others and am looking forward to many more new items very soon.”

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Posted 2 years ago

“Items are well described and prices are very good,postage is very reasonable and fast delivery”

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Posted 2 years ago

“This company has some very good styles of t-shirts not seen anywhere else..The funny ones are some of the best I have ever seen. The quality of the products I have purchased so far have been great.”

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Posted 2 years ago

“Im happy with the 3D Rug I ordered.”

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Posted 2 years ago

“I like the fact that you have a lot of choices and the prices are low I was disappointed with the fabric of one of the jumpers as on the advert it looked fleecy but it was just a polyester fabric and not fleecy at all. I found that the sizes are hit and miss - sometimes fit - too small or too big although i prefer my clothes to be too big so order the bigger sizes”

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Posted 2 years ago

“Very pleased with the T shirts I ordered three different ones they arrived wrapped separately when they could have been wrapped together and saved on postage as they all arrived the same day”

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Posted 2 years ago

“Bought top for my daughter, she’s very pleased with it. Price very reasonable. Only 4 stars because of the time for delivery, although royal mail were on strike and it was ordered 2 weeks before xmas”

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Posted 2 years ago

“Nice material, good fit but the stripes from front to back were out of line”

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Posted 2 years ago

“Some good products at impressive prices, will use again”

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Posted 2 years ago

“Easy website and good updates on any orders”

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Posted 2 years ago

“I have had no real problems with this company. Items I have bought have been mostly as described. Did have an issue with delivery for the last 3 items bought but that was purely down to Royal Mail strikes. I would recommend Light in the Box”

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Posted 2 years ago

“Great quality, great designs, good value for money.”

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Posted 2 years ago

“the quality is good delivery a bit slow only had one jacket that was not the correct size”

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Posted 2 years ago

“I enjoy looking at the items on the Light in the Box website. Quite a lot of them are also on other web sites, so I'm careful to campare prices before making any purchases. I find the photos and illustrations very bad at portraying what things really look like so I won't buy anything that hasn't got a clear up to date photo. Most of the things I've bought have been good but I have run into difficulties when I've been dissappointed and want to return items for a refund.”

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Posted 2 years ago

“VERY SLOW DELIVERY.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews