LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Quality T Shirts Reasonably fast delivery”

Helpful Report

Posted 2 years ago

“I find Lightin the box to have a great selection of clothing which is the area the I usually purchase. Also your delivery is quick and on time. There was one time when my order was delayed but you kept me informed of the arrival date regularly which I very much appreciated. I have no hesitation in using you many times and have often recommended you to others.”

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Posted 2 years ago

“I like the products and the anticipation delivery is accurate.”

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Posted 2 years ago

“Took a while to arrive but excellent quality.looks exactly as picture and ** no too long** Hooray! Very happy with my purchase.”

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Posted 2 years ago

“have ordered on many occasions from light in the box and generally been very satisfied with the quality, but my last order of 5 cardigans of a certain size was to say the least very disappointing, of the 5 XL it seemed 3 of them was wrongly sized and should of been MEDIUM at least, luckily i was able to pass them on rather than go through the process of a lengthy returns issue, but this would not put me off using this company in the future as like said overall my experience of using this company has been very satisfactory and would recommend the service and quality.”

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Posted 2 years ago

“Various items ordered and arrived in good time. Pleased with the items, but surprised that I was charged delivery for each item, when two arrived in the same parcel.”

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Posted 2 years ago

“A huge choice of products all at very reasonable prices, I was disappointed in the delivery time, 5 weeks, I know asia is long way away but other purchases arrive in far less time.”

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Posted 2 years ago

“The clothes I ordered are exactly as pictured. I am very satisfied with the quality. I will definitely order from them again in the future. The items did take longer than I expected.... but they all arrived in time for Christmas.”

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Posted 2 years ago

“The garment arrived close to the due date and is beautifully made. The illustration on the website is representative of the product. My only adverse comment, given the lengthy delivery period the tracking information needs to be better kept up to date. The period shown as "in preparation" is extensive. This may be a function of the volume of sales but leaves the purchaser wondering if he has been scammed.”

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Posted 2 years ago

“Your service is effective and efficient. Keep up the good work please.”

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Posted 2 years ago

“My only criticism is it took longer and wasn't able to wear for the occasion I bought it for”

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Posted 2 years ago

“I was pleased with the items I purchased but the delivery took over 3weeks to arrive.”

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Posted 2 years ago

“Takes a long time to receive your order. Cycling gear is always worth waiting for. Clothes can be a bit hit and miss but generally good.”

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Posted 2 years ago

“The process of shipping it was very slow, but I'm very satisfied with the purchase, the other problem is: I'm waiting for a coat since 14 November, it's too much time, but i hope it may come in good condition.”

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Posted 2 years ago

“Easy to order and make payment and excellent information supplied regarding the delivery”

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Posted 2 years ago

“Unfortunately the goods weren't suitable for me. I stated that in my review and have been very pleased with the swift response from LightInTheBox to address the matter and offer a refund. I would recommend them as a good company to deal with, postal delays at the UK end have been unusual this Christmas. Thank you Meghan for your help. Karen”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Two items bought, I am very satisfied with one and very pleased with the quick response in sorting out the other one which I had a problem with. Overall I am pleased with your service.”

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Posted 2 years ago

“My dress was beautifully made out of heavy silk and made to measure so fitted really well, however the arms were a little tight. A suggestion to avoid may be to ask for arm circumference for long sleeved fitted dresses :). Excellent value for money!”

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Posted 2 years ago

“Excellent prices and very good products; however, would welcome shorter delivery times as standard.”

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Posted 2 years ago

“Most of the dresses are good careful of description if you aren't happy with the item purchased very difficult to return on the whole what I have bought has been good but be careful with what you buy”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews