LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the fact that you have a lot of choices and the prices are low I was disappointed with the fabric of one of the jumpers as on the advert it looked fleecy but it was just a polyester fabric and not fleecy at all. I found that the sizes are hit and miss - sometimes fit - too small or too big although i prefer my clothes to be too big so order the bigger sizes”

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Posted 3 years ago

“Very pleased with the T shirts I ordered three different ones they arrived wrapped separately when they could have been wrapped together and saved on postage as they all arrived the same day”

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Posted 3 years ago

“Bought top for my daughter, she’s very pleased with it. Price very reasonable. Only 4 stars because of the time for delivery, although royal mail were on strike and it was ordered 2 weeks before xmas”

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Posted 3 years ago

“Nice material, good fit but the stripes from front to back were out of line”

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Posted 3 years ago

“Some good products at impressive prices, will use again”

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Posted 3 years ago

“Easy website and good updates on any orders”

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Posted 3 years ago

“I have had no real problems with this company. Items I have bought have been mostly as described. Did have an issue with delivery for the last 3 items bought but that was purely down to Royal Mail strikes. I would recommend Light in the Box”

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Posted 3 years ago

“Great quality, great designs, good value for money.”

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Posted 3 years ago

“the quality is good delivery a bit slow only had one jacket that was not the correct size”

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Posted 3 years ago

“I enjoy looking at the items on the Light in the Box website. Quite a lot of them are also on other web sites, so I'm careful to campare prices before making any purchases. I find the photos and illustrations very bad at portraying what things really look like so I won't buy anything that hasn't got a clear up to date photo. Most of the things I've bought have been good but I have run into difficulties when I've been dissappointed and want to return items for a refund.”

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Posted 3 years ago

“VERY SLOW DELIVERY.”

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Posted 3 years ago

“Good Quality T Shirts Reasonably fast delivery”

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Posted 3 years ago

“I find Lightin the box to have a great selection of clothing which is the area the I usually purchase. Also your delivery is quick and on time. There was one time when my order was delayed but you kept me informed of the arrival date regularly which I very much appreciated. I have no hesitation in using you many times and have often recommended you to others.”

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Posted 3 years ago

“I like the products and the anticipation delivery is accurate.”

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Posted 3 years ago

“Took a while to arrive but excellent quality.looks exactly as picture and ** no too long** Hooray! Very happy with my purchase.”

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Posted 3 years ago

“have ordered on many occasions from light in the box and generally been very satisfied with the quality, but my last order of 5 cardigans of a certain size was to say the least very disappointing, of the 5 XL it seemed 3 of them was wrongly sized and should of been MEDIUM at least, luckily i was able to pass them on rather than go through the process of a lengthy returns issue, but this would not put me off using this company in the future as like said overall my experience of using this company has been very satisfactory and would recommend the service and quality.”

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Posted 3 years ago

“Various items ordered and arrived in good time. Pleased with the items, but surprised that I was charged delivery for each item, when two arrived in the same parcel.”

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Posted 3 years ago

“A huge choice of products all at very reasonable prices, I was disappointed in the delivery time, 5 weeks, I know asia is long way away but other purchases arrive in far less time.”

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Posted 3 years ago

“The clothes I ordered are exactly as pictured. I am very satisfied with the quality. I will definitely order from them again in the future. The items did take longer than I expected.... but they all arrived in time for Christmas.”

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Posted 3 years ago

“The garment arrived close to the due date and is beautifully made. The illustration on the website is representative of the product. My only adverse comment, given the lengthy delivery period the tracking information needs to be better kept up to date. The period shown as "in preparation" is extensive. This may be a function of the volume of sales but leaves the purchaser wondering if he has been scammed.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews