LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This item is a present so cannot be evaluated until presented!”

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Posted 2 years ago

“Great service and reasonably priced products”

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Posted 2 years ago

“Lightinthebox has been of good use to me, good app and excellent team work, response is served always, anytime, they always assist, best part is that their service no matter how flop in can get always come back to be better that makes you want to keep patronising them, good business”

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Posted 2 years ago

“Excellent quality item just as I expected Leadtime was a bit longer than I had expected, but otherwise all good.. I'll be back again”

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Posted 2 years ago

“Products good but takes long to deliver their goods and don’t keep the delivery time they show on purchase day.”

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Posted 2 years ago

“As it appears on the App is what you get,good and new ❤️❤️❤️”

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Posted 2 years ago

“Hi, the shoes I bought I lovelly and very comfortable. Thank you.”

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Posted 2 years ago

“Excellent selection of items. Great prices on App. Would recommend if delivery wasn't so random - some items arrive reasonably quickly and others can take weeks.”

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Posted 2 years ago

“Quality of the t shirts is excellent, graphics are true to pictures, only warning is check the size chart if there is one. A 3xl seems to be anywhere between 36 inches and 52 inches. Delivery to Ireland is a bit slow but worth the wait.”

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Posted 2 years ago

“I would advise that clothing sizes are vital to get right as returning orders from afar is a disaster-giving to others a less frustrating option-regards B.”

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Posted 2 years ago

“Of the 2 purchases so far received, one was excellent, one was too tight in the sleeves but otherwise as expected. Could do with cheaper return methods.”

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Posted 2 years ago

“Much improved delivery service when compared to previous orders, many of which were partially cancelled for different reasons”

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Posted 2 years ago

“Good customers service”

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Posted 2 years ago

“Happy shopping with lightinthrbox good quality good price have to be patient as it takes time to come but worth it very happy overall and often shop there”

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Posted 2 years ago

“I rate this as 4 out of 5. The items are very nice, but clothes sizes are diferent than it says on the size chart when you choose clothes. And also quiet long delivery, but if you get something for a good price it's not so bad to wait a litle longer. Very nice customer service, fast replys.”

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Posted 2 years ago

“Product great quality, quick delivery. Use this site frequently”

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Posted 2 years ago

“Just what i ordered,I’m very pleased 😁, I have just one problem the amount of time waiting for deliveries and from shipped there’s no more info apart from the week gap between the dates you give.kind regards.”

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Posted 2 years ago

“Excellent site for choices and bailie for money . Easy to navigate . And very good coms through the purchase process and added bonus of reward points”

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Posted 2 years ago

“Howdy folks and thanks for the reward offer at the moment tough I carnt stop laughing mmmm the.mens pants down 20% nice offer but I'll keep mine up for now but thanks for the offer cheers”

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Posted 2 years ago

“So far quality of products has been good,delivery does take a while but postal strikes could have affected that.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews