LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process of shipping it was very slow, but I'm very satisfied with the purchase, the other problem is: I'm waiting for a coat since 14 November, it's too much time, but i hope it may come in good condition.”

Helpful Report

Posted 3 years ago

“Easy to order and make payment and excellent information supplied regarding the delivery”

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Posted 3 years ago

“Unfortunately the goods weren't suitable for me. I stated that in my review and have been very pleased with the swift response from LightInTheBox to address the matter and offer a refund. I would recommend them as a good company to deal with, postal delays at the UK end have been unusual this Christmas. Thank you Meghan for your help. Karen”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Two items bought, I am very satisfied with one and very pleased with the quick response in sorting out the other one which I had a problem with. Overall I am pleased with your service.”

Helpful Report

Posted 3 years ago

“My dress was beautifully made out of heavy silk and made to measure so fitted really well, however the arms were a little tight. A suggestion to avoid may be to ask for arm circumference for long sleeved fitted dresses :). Excellent value for money!”

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Posted 3 years ago

“Excellent prices and very good products; however, would welcome shorter delivery times as standard.”

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Posted 3 years ago

“Most of the dresses are good careful of description if you aren't happy with the item purchased very difficult to return on the whole what I have bought has been good but be careful with what you buy”

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Posted 3 years ago

“This item is a present so cannot be evaluated until presented!”

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Posted 3 years ago

“Great service and reasonably priced products”

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Posted 3 years ago

“Lightinthebox has been of good use to me, good app and excellent team work, response is served always, anytime, they always assist, best part is that their service no matter how flop in can get always come back to be better that makes you want to keep patronising them, good business”

Helpful Report

Posted 3 years ago

“Excellent quality item just as I expected Leadtime was a bit longer than I had expected, but otherwise all good.. I'll be back again”

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Posted 3 years ago

“Products good but takes long to deliver their goods and don’t keep the delivery time they show on purchase day.”

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Posted 3 years ago

“As it appears on the App is what you get,good and new ❤️❤️❤️”

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Posted 3 years ago

“Hi, the shoes I bought I lovelly and very comfortable. Thank you.”

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Posted 3 years ago

“Excellent selection of items. Great prices on App. Would recommend if delivery wasn't so random - some items arrive reasonably quickly and others can take weeks.”

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Posted 3 years ago

“Quality of the t shirts is excellent, graphics are true to pictures, only warning is check the size chart if there is one. A 3xl seems to be anywhere between 36 inches and 52 inches. Delivery to Ireland is a bit slow but worth the wait.”

Helpful Report

Posted 3 years ago

“I would advise that clothing sizes are vital to get right as returning orders from afar is a disaster-giving to others a less frustrating option-regards B.”

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Posted 3 years ago

“Of the 2 purchases so far received, one was excellent, one was too tight in the sleeves but otherwise as expected. Could do with cheaper return methods.”

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Posted 3 years ago

“Much improved delivery service when compared to previous orders, many of which were partially cancelled for different reasons”

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Posted 3 years ago

“Good customers service”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,241 reviews