LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The garment arrived close to the due date and is beautifully made. The illustration on the website is representative of the product. My only adverse comment, given the lengthy delivery period the tracking information needs to be better kept up to date. The period shown as "in preparation" is extensive. This may be a function of the volume of sales but leaves the purchaser wondering if he has been scammed.”

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Posted 3 years ago

“Your service is effective and efficient. Keep up the good work please.”

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Posted 3 years ago

“My only criticism is it took longer and wasn't able to wear for the occasion I bought it for”

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Posted 3 years ago

“I was pleased with the items I purchased but the delivery took over 3weeks to arrive.”

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Posted 3 years ago

“Takes a long time to receive your order. Cycling gear is always worth waiting for. Clothes can be a bit hit and miss but generally good.”

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Posted 3 years ago

“The process of shipping it was very slow, but I'm very satisfied with the purchase, the other problem is: I'm waiting for a coat since 14 November, it's too much time, but i hope it may come in good condition.”

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Posted 3 years ago

“Easy to order and make payment and excellent information supplied regarding the delivery”

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Posted 3 years ago

“Unfortunately the goods weren't suitable for me. I stated that in my review and have been very pleased with the swift response from LightInTheBox to address the matter and offer a refund. I would recommend them as a good company to deal with, postal delays at the UK end have been unusual this Christmas. Thank you Meghan for your help. Karen”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 27631753 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Two items bought, I am very satisfied with one and very pleased with the quick response in sorting out the other one which I had a problem with. Overall I am pleased with your service.”

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Posted 3 years ago

“My dress was beautifully made out of heavy silk and made to measure so fitted really well, however the arms were a little tight. A suggestion to avoid may be to ask for arm circumference for long sleeved fitted dresses :). Excellent value for money!”

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Posted 3 years ago

“Excellent prices and very good products; however, would welcome shorter delivery times as standard.”

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Posted 3 years ago

“Most of the dresses are good careful of description if you aren't happy with the item purchased very difficult to return on the whole what I have bought has been good but be careful with what you buy”

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Posted 3 years ago

“This item is a present so cannot be evaluated until presented!”

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Posted 3 years ago

“Great service and reasonably priced products”

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Posted 3 years ago

“Lightinthebox has been of good use to me, good app and excellent team work, response is served always, anytime, they always assist, best part is that their service no matter how flop in can get always come back to be better that makes you want to keep patronising them, good business”

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Posted 3 years ago

“Excellent quality item just as I expected Leadtime was a bit longer than I had expected, but otherwise all good.. I'll be back again”

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Posted 3 years ago

“Products good but takes long to deliver their goods and don’t keep the delivery time they show on purchase day.”

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Posted 3 years ago

“As it appears on the App is what you get,good and new ❤️❤️❤️”

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Posted 3 years ago

“Hi, the shoes I bought I lovelly and very comfortable. Thank you.”

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Posted 3 years ago

“Excellent selection of items. Great prices on App. Would recommend if delivery wasn't so random - some items arrive reasonably quickly and others can take weeks.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews