LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dress was lovely but arrived to late for the wedding but will be keeping it thank you”

Helpful Report

Posted 2 years ago

“I often buy things from LightInTheBox. The choice is very big and incredibly interesting. I don't have to wait too long for delivery (usually less than 2 weeks). Unfortunately, sometimes the clothes differ a little in the color in the picture than they are in reality, but this is the only drawback. Besides, LightInthebox has excellent customer service, I really recommend it:))”

Helpful Report

Posted 2 years ago

“Excellent company to deal and the ladies' handbag came on time. Having said that, I do not want a continual bombardment of adverts coming from the app on my phone to purchase further items. If I want something, I will purchase it. Because of this continual bombardment I have removed the app from my phone.”

Helpful Report

Posted 2 years ago

“A few of the clothes I have bought have been not so good as the pictures unfortunately. But the ones that were are very good 👍”

Helpful Report

Posted 2 years ago

“I have ordered a few things from here and will continue”

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Posted 2 years ago

“I was very pleased with my recent purchase, price was excellent, quality was good and size was accurate, my husband loved the items and wore them frequently on our recent cruise. I shall use LITB as my 'go to' store as they always have such different designs. Only drawback is delivery is usually weeks not days as we are in the UK but I can go with that.”

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Posted 2 years ago

“Great products great price great company well done 4 out of 5”

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Posted 2 years ago

“Sizes are kind of small. Get a larger one than you need or if 2xl or larger 2 sizes and you are good to go. Excellent service good quality for the price.”

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Posted 2 years ago

“Following slight mix up where I received the wrong size and colour jumpsuit. I am happy that all was sorted got the correct garment and am very pleased with it. Thanks”

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Posted 2 years ago

“The items arrived after a while. The clothes are lovely and I love them. But the prices are odd. They charge you £20.00 and then immediately reduce it.”

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Posted 2 years ago

“Great delivery time, good product and value for money. Good size guide and fit. I order from here regularly and will continue to do so.”

Helpful Report

Posted 2 years ago

“Good selection of dresses. Sizing sometimes hit and miss. Customer service good”

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Posted 2 years ago

“Placed 1 order and delighted with quality and delivery. Have now placed second order for several items and if service is same will place further orders in future.”

Helpful Report

Posted 2 years ago

“Recently purchased a shirt from the company. It’s important to pay attention to size chart! Great product but delivery a little slow”

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Posted 2 years ago

“The swimsuit fitted well. The colour was nice and vibrant which I liked.”

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Posted 2 years ago

“Delivery took a while otherwise everything ok good value and received in good condition”

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Posted 2 years ago

“Very happy so far with everything I have bought. Fits well looks good. Arrived on day stated.”

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Posted 2 years ago

“The products are very nice my partner loved the dress. But mor attention to detail when shipping orders would be ideal I've had two orders one the wrong size and one damaged with a hole in the product. To be fair both problems were put right very quickly indeed.”

Helpful Report

Posted 2 years ago

“4 items delivered quickly. All seem of good quality and 2 are perfectly fitting. 2 are a bit on the small side. Quickly offered cash back on both of these and due to cost of return, I accepted and gave both to a charity shop. Good experience IMO.”

Helpful Report

Posted 2 years ago

“So far, I am new to Lighinthebox, however, the first purchase i made was as expected, as the picture shows. So no complaints. I am a firm believer in you get what you pay for, and the skirt was a good price and the quality was good for the price I paid. I was not disappointed with my purchase. I have ordered the same item in a different colour and a longer length. It took a while to arrive, but when i rechecked where it was coming from, i understood the delay. Advise, if you are in a hurry, check where coming from first.”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews