LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product looks great & very good price. Delivery was very slow though”

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Posted 3 years ago

“Not that cheep but good quality🙂”

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Posted 3 years ago

“Both dresses I’ve bought are wonderful however the size 8 dress fitted better than the custom made dress. Both colours are amazing exactly like the photos however don’t get anything custom just get a normal size as it will come faster and then if it needs to be fitted get that done. 10/10 for colour and looks 6/10 for fit”

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Posted 3 years ago

“Easy finding right product. Price in proportion to product quality. Delivery time reasonable. Good packaging.”

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Posted 3 years ago

“Good service if slightly slow. Allow for 2 weeks for delivery and you will be fine. Products are great quality and a very reasonable price.”

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Posted 3 years ago

“The dress and shaper nicker I bought are of good quality just as shown in the picture but the T-shirt was lighter in texture than what was shown in the picture.”

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Posted 3 years ago

“I was pleased with the item that I had ordered.”

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Posted 3 years ago

“The quality of the product was good but I was not happy wth the fit. The company promised to accept the return of the product and to give me a refund”

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Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188495, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Item was just as advertised. Easy to place order and pay however the discount code was not uploaded. I am waiting for them to rectify this for me.”

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Posted 3 years ago

“Great value for your 💰 Excellent customer care”

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Posted 3 years ago

“I have only recently started ordering from LightInTheBox. My first order was as described and I am happy with it. I am awaiting 2 more orders to arrive and I will be happy to review them once they arrive. So far so good 😊”

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Posted 3 years ago

“The delivery is good to say it is from China and there was no further duty to pay if you take out the added insurance at the point of purchase. The designs are something quite different from the UK market usual stuff, so pleased about that but if the quality was a slightly more improved and at a slightly higher price it would still be a good value for money product”

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Posted 3 years ago

“I have recently made a few purchases. from light in the box and items I have received were much to my satisfaction the only items I were not happy about pairs of trousers I received I was very disappointed with them they would be better if they were cotton Had a problem with tops I received not up to scratch I think they were made of cheap material - they could have been better Waiting for dresses hopefully they fit as Chinese sizes are very different to ours. I have had to wait nearly 1/2 months for orders placed . I also think that orders could be handled better and could be early dispatched than the are better material should be used on many garments as now they use cheap material on many items could be better on customer service I think they should do orders quicker than now.”

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Posted 3 years ago

“Would get 5/5 but items take a long time to arrive, my order was about 4weeks. Plus can be difficult to judge size for some clothes. But overall fantastic prices, lots of different things you can't find in shops. Will definitely purchase more from this site.”

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Posted 3 years ago

“They are an innovative and highly creative company. I have a most elegant grey silk dressing gown from them which I love. Also some colourful jogging bottoms. However I am not as impressed by their shirts, which, in design and material, leave something to be desired. But overall, really good products.”

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Posted 3 years ago

“My top I ordered in xl was lovely but too big. Its very hard ordering from China, as your sizing is quite different. Haven't tried on the dress yet a looks a bit large I think”

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Posted 3 years ago

“Very quick reply to solve the misunderstanding issue with packaging. The quality is as described, good and reliable materials.”

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Posted 3 years ago

“I've ordered 1 item so far, which turns out a little small but I'm happy to try again as there's so much choice here! There's an outfit for every occasion, be it formal or a little more casual. All the items look lovely! I'm filling up my wish list nicely too! Easy to use user friendly website too.”

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Posted 3 years ago

“Good quality and value for money and unlike some other online retailers they are as they look on the photos”

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Posted 3 years ago

“Great love these "Men‘s Streetwear Military Chinos Shorts"”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews