LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought some clothes, they were lovely, good quality and the delivery came within a week as I live in the UK.”

Helpful Report

Posted 3 years ago

“Lovely blouse will use service again.”

Helpful Report

Posted 3 years ago

“Everything arrived and as expected. Of course, not as fast as Amazon but much cheaper.”

Helpful Report

Posted 3 years ago

“I bought 3 tops, and I am pleased with all of them. The fabric is a bit thinner then I expected, but summer is coming.”

Helpful Report

Posted 3 years ago

“I was given a date for receipt of my goods and had to contact Customer Service as the date passed and I hadn't received anything. I was sent a prompt reply with an explanation and a new estimated date, and I'm pleased to say my goods arrived by that date. The items were well wrapped and are very nice.”

Helpful Report

Posted 3 years ago

“Good quality products and shopping experience.”

Helpful Report

Posted 3 years ago

“Very happy with service and delivery process. Tracking was available and items delivered within the specified time frame.”

Helpful Report

Posted 3 years ago

“I purchase shower curtain, its come with in a week and looks beautyfull.”

Helpful Report

Posted 3 years ago

“I have got fun shopping in light in the box. It was a very good experience for me, I enjoyed a lot.”

Helpful Report

Posted 3 years ago

“It was my first experience on this site and they didn't disappoint. Highly recommended.”

Helpful Report

Posted 3 years ago

“Far too many emails from you. You are annoying me. Please unsubscribe me. Thank you.”

Helpful Report

Posted 3 years ago

“good quality cycling gear and very good discounts on the 3 items i bought. i have bought about 5 times over the years and im happy with the site.”

Helpful Report

Posted 3 years ago

“Excellent delivery time. Sizing is good.”

Helpful Report

Posted 3 years ago

“First time to use LightInTheBox and I was very happy. Good product and fast shipping. Tracking information was very informative.”

Helpful Report

Posted 3 years ago

“Purchased Products were of good qualities”

Helpful Report

Posted 3 years ago

“Very happy with my purchase”

Helpful Report

Posted 3 years ago

“All t-shirts bought are of a very high quality, the designs are good too, have had a few positive comments when I have worn the shirts.”

Helpful Report

Posted 3 years ago

“I loved my wedding shoes, really comfy and sizing was right. Delivery takes a while and isn’t really easy to figure out from the details onscreen hence four stars”

Helpful Report

Posted 3 years ago

“Great choices and a variety of products and fashion . Sometimes the sizes and quality are disappointing, however the customer services are always happy to offer solutions and refunds .”

Helpful Report

Posted 3 years ago

“Swift delivery, quality items Great choice”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews