LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,246 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,246 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would get 5/5 but items take a long time to arrive, my order was about 4weeks. Plus can be difficult to judge size for some clothes. But overall fantastic prices, lots of different things you can't find in shops. Will definitely purchase more from this site.”

Helpful Report

Posted 3 years ago

“They are an innovative and highly creative company. I have a most elegant grey silk dressing gown from them which I love. Also some colourful jogging bottoms. However I am not as impressed by their shirts, which, in design and material, leave something to be desired. But overall, really good products.”

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Posted 3 years ago

“My top I ordered in xl was lovely but too big. Its very hard ordering from China, as your sizing is quite different. Haven't tried on the dress yet a looks a bit large I think”

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Posted 3 years ago

“Very quick reply to solve the misunderstanding issue with packaging. The quality is as described, good and reliable materials.”

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Posted 3 years ago

“I've ordered 1 item so far, which turns out a little small but I'm happy to try again as there's so much choice here! There's an outfit for every occasion, be it formal or a little more casual. All the items look lovely! I'm filling up my wish list nicely too! Easy to use user friendly website too.”

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Posted 3 years ago

“Good quality and value for money and unlike some other online retailers they are as they look on the photos”

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Posted 3 years ago

“Great love these "Men‘s Streetwear Military Chinos Shorts"”

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Posted 3 years ago

“Great buy great price .fit perfect and arrived within the delivery scale ..will use again”

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Posted 3 years ago

“Very pleased with blue dress. Still awaiting rest of order, hopefully soon?”

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Posted 3 years ago

“The dress arrived within the time suggested and was as described. The jacket could have been improved by being a little more generous with in fit. This is an attractive outfit in lovely colours, for a good price.”

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Posted 3 years ago

“First time customer of this seller, and I am really pleased with my item, quick delivery as well. Will be buying from them in the futures”

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Posted 3 years ago

“Loved my Sunflower t shirts and magnetic clasp bracelet.”

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Posted 3 years ago

“Good selection of clothes but the sizes are a bit inconsistent and the colours not always as illustrated but value for money”

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Posted 3 years ago

“I have only ordered a few things initially from LightInTheBox, to see if the sizing and style are right for me. I have been pleasantly surprised by the items I have received, they are true to the pictures and of a reasonable quality for the prices charged. The sizing is generous, so I tend to go for small. I will definitely be shopping here again, there is so much choice.”

Helpful Report

Posted 3 years ago

“Good quality plenty of choices, Processing very slow, delivery slow, could be faster,”

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Posted 3 years ago

“I am a new customer to Light in the Box and have made four purchases 3 T-shirts and a pair of jeans. Two of the T-shirts fitted perfectly but one did not. After contacting customer service I was offered a credit to the value of 30% of the value which I accepted. I have reordered the jeans as the size that arrived did not fit but that was down to me thinking I had a slimmer waist than I actual did 😂😂 The quality and style of the jeans was really good. Can’t wait to receive my new order.”

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Posted 3 years ago

“LightinTheBox has a lot to choose from.”

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Posted 3 years ago

“Good prices. Quick delivery. Good customer service when there was a problem with one of the items. Will definitely use again.”

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Posted 3 years ago

“It is a great site with great value clothes, I couldn't recommend anymore, just check sizing and be prepared for a slightly longer delivery time but the clothes are absolutely beautiful and I have bought loads myself for myself and for my family, I love it, absolutely love there clothes and jewellery etc, you are missing something not having a look on this site!!”

Helpful Report

Posted 3 years ago

“I ordered these 2 dresses for my upcoming holiday I ordered them in a small size,as guided by the size chart,fitted true to size,These dresses come in a light material,ideal for the hot weather,well pleased with these dresses and good value for money too”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,246 reviews