LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great buy great price .fit perfect and arrived within the delivery scale ..will use again”

Helpful Report

Posted 3 years ago

“Very pleased with blue dress. Still awaiting rest of order, hopefully soon?”

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Posted 3 years ago

“The dress arrived within the time suggested and was as described. The jacket could have been improved by being a little more generous with in fit. This is an attractive outfit in lovely colours, for a good price.”

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Posted 3 years ago

“First time customer of this seller, and I am really pleased with my item, quick delivery as well. Will be buying from them in the futures”

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Posted 3 years ago

“Loved my Sunflower t shirts and magnetic clasp bracelet.”

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Posted 3 years ago

“Good selection of clothes but the sizes are a bit inconsistent and the colours not always as illustrated but value for money”

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Posted 3 years ago

“I have only ordered a few things initially from LightInTheBox, to see if the sizing and style are right for me. I have been pleasantly surprised by the items I have received, they are true to the pictures and of a reasonable quality for the prices charged. The sizing is generous, so I tend to go for small. I will definitely be shopping here again, there is so much choice.”

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Posted 3 years ago

“Good quality plenty of choices, Processing very slow, delivery slow, could be faster,”

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Posted 3 years ago

“I am a new customer to Light in the Box and have made four purchases 3 T-shirts and a pair of jeans. Two of the T-shirts fitted perfectly but one did not. After contacting customer service I was offered a credit to the value of 30% of the value which I accepted. I have reordered the jeans as the size that arrived did not fit but that was down to me thinking I had a slimmer waist than I actual did 😂😂 The quality and style of the jeans was really good. Can’t wait to receive my new order.”

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Posted 3 years ago

“LightinTheBox has a lot to choose from.”

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Posted 3 years ago

“Good prices. Quick delivery. Good customer service when there was a problem with one of the items. Will definitely use again.”

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Posted 3 years ago

“It is a great site with great value clothes, I couldn't recommend anymore, just check sizing and be prepared for a slightly longer delivery time but the clothes are absolutely beautiful and I have bought loads myself for myself and for my family, I love it, absolutely love there clothes and jewellery etc, you are missing something not having a look on this site!!”

Helpful Report

Posted 3 years ago

“I ordered these 2 dresses for my upcoming holiday I ordered them in a small size,as guided by the size chart,fitted true to size,These dresses come in a light material,ideal for the hot weather,well pleased with these dresses and good value for money too”

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Posted 3 years ago

“Chair covers are great, fitted well and were a stretchy cotton material. Took a little long coming in the post but that was ok”

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Posted 3 years ago

“There should be five stars but the many underpants I have got and to find two hip types pants badly made plus cost to munch returning. army colour.”

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Posted 3 years ago

“Good Thanks”

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Posted 3 years ago

“Hats are great for racing and reasonable price.”

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Posted 3 years ago

“I ordered a dress and a swimsuit which came quicker than I expected. The quality of both items are very good, but unfortunately they were too small for me.”

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Posted 3 years ago

“Waited quite a while for the order but was pleased with the dresses when they arrived a large was a perfect 14 in the dresses I ordered. Material perfect for holiday or beach.”

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Posted 3 years ago

“I ordered a golf shirt and it took nearly 3 weeks to receive it but when it arrived I wish they hadn't bothered. Absolute rubbish!! Cheapest materials and very poorly made. The so called returns policy is a joke so I guess I'll put it down to bad experience and make sure I warn friends away from these con artists.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews