LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with purchase”

Helpful Report

Posted 2 years ago

“Dresses are comfortable to wear and pretty designs”

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Posted 2 years ago

“Kept informed about status of order.Good quality goods at reasonable price. I have now placed an additional order much bigger than original. Good selection to choose from and good quality material. Try it for yourself - you will not be disappointed.”

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Posted 2 years ago

“Good quick delivery. Lovely dress with nice colours and lightweight material.”

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Posted 2 years ago

“one of the dresses purchased was not up to standard in my opinion; the pockets were too high in the dress. the other two were lovely good value for money”

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Posted 2 years ago

“I ordered 2 dresses which arrived on time. The larger one, the next size up from my usual size, fitted but a little tight on the arms. Lovely material, Colour and well made.”

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Posted 2 years ago

“The site has a hugh selection of products, it takes a while to navigate the site, but once used to it, it's fine.”

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Posted 2 years ago

“As advertised. Quick delivery. Good fit. Nice material.”

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Posted 2 years ago

“Shopping with LightInTheBox is a pleasant experience. Their products have style and stand out and I have recommended a few friends who have noticed a change in my dressing style and wondered where I shopped from. Excellent customer focused service gives you confidence to go back again and again”

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Posted 2 years ago

“My first order arrived before delivery date. All sizes were true to measurement. I am now waiting for a second order.”

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Posted 2 years ago

“Have been satisfied since i started buying 01/07/22 , i bought some trainers from u happy with them and more items all in all happy customer, like your site. Thankyou.”

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Posted 2 years ago

“If your looking for something different. This is the place. Delivery a bit slow. Check all size charts carefully. And watch out for Slimfit descriptions. As the return costs are exorbitant”

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Posted 2 years ago

“Dress fit very well but the top is a little tough? Could do with more professional finishing tough especially the inside front bit.”

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Posted 2 years ago

“Have not been disappointed with my purchase’s, reasonable prices, attractive menswear, I’ve bought a number of items and feel good wearing them.”

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Posted 2 years ago

“great app! cloths are exactly as i expected with the exception of size. Ordered a shirt in my size and it felt very tight. Ordered another but in a larger size and it was huge. The quality of the items are excellent and i would recommend.”

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Posted 2 years ago

“Sells unusual day to day clothing at a good price point. Delivery completed quickly and with minimal fuss. T shirts comfortable in hot weather.”

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Posted 2 years ago

“The item was just as described on the website. The size was correct as stated and the quality of the dress was very good; a great material and easy to care for. I will shop here again. As a matter of fact I have already ordered another dress and a new swimsuit. Very excited!!”

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Posted 3 years ago

“Excellent quality clothing, nice and cheap prices, only down side I see is the delivery cost, the saving we make on the clothes go straight into the delivery cost.”

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Posted 3 years ago

“Good service, would use again.”

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Posted 3 years ago

“Got nice things on there and is very reliable”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews