LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,201 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are very nice my partner loved the dress. But mor attention to detail when shipping orders would be ideal I've had two orders one the wrong size and one damaged with a hole in the product. To be fair both problems were put right very quickly indeed.”

Helpful Report

Posted 3 years ago

“4 items delivered quickly. All seem of good quality and 2 are perfectly fitting. 2 are a bit on the small side. Quickly offered cash back on both of these and due to cost of return, I accepted and gave both to a charity shop. Good experience IMO.”

Helpful Report

Posted 3 years ago

“So far, I am new to Lighinthebox, however, the first purchase i made was as expected, as the picture shows. So no complaints. I am a firm believer in you get what you pay for, and the skirt was a good price and the quality was good for the price I paid. I was not disappointed with my purchase. I have ordered the same item in a different colour and a longer length. It took a while to arrive, but when i rechecked where it was coming from, i understood the delay. Advise, if you are in a hurry, check where coming from first.”

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Posted 3 years ago

“Very pleased with purchase”

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Posted 3 years ago

“Dresses are comfortable to wear and pretty designs”

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Posted 3 years ago

“Kept informed about status of order.Good quality goods at reasonable price. I have now placed an additional order much bigger than original. Good selection to choose from and good quality material. Try it for yourself - you will not be disappointed.”

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Posted 3 years ago

“Good quick delivery. Lovely dress with nice colours and lightweight material.”

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Posted 3 years ago

“one of the dresses purchased was not up to standard in my opinion; the pockets were too high in the dress. the other two were lovely good value for money”

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Posted 3 years ago

“I ordered 2 dresses which arrived on time. The larger one, the next size up from my usual size, fitted but a little tight on the arms. Lovely material, Colour and well made.”

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Posted 3 years ago

“The site has a hugh selection of products, it takes a while to navigate the site, but once used to it, it's fine.”

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Posted 3 years ago

“As advertised. Quick delivery. Good fit. Nice material.”

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Posted 3 years ago

“Shopping with LightInTheBox is a pleasant experience. Their products have style and stand out and I have recommended a few friends who have noticed a change in my dressing style and wondered where I shopped from. Excellent customer focused service gives you confidence to go back again and again”

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Posted 3 years ago

“My first order arrived before delivery date. All sizes were true to measurement. I am now waiting for a second order.”

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Posted 3 years ago

“Have been satisfied since i started buying 01/07/22 , i bought some trainers from u happy with them and more items all in all happy customer, like your site. Thankyou.”

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Posted 3 years ago

“If your looking for something different. This is the place. Delivery a bit slow. Check all size charts carefully. And watch out for Slimfit descriptions. As the return costs are exorbitant”

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Posted 3 years ago

“Dress fit very well but the top is a little tough? Could do with more professional finishing tough especially the inside front bit.”

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Posted 3 years ago

“Have not been disappointed with my purchase’s, reasonable prices, attractive menswear, I’ve bought a number of items and feel good wearing them.”

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Posted 3 years ago

“great app! cloths are exactly as i expected with the exception of size. Ordered a shirt in my size and it felt very tight. Ordered another but in a larger size and it was huge. The quality of the items are excellent and i would recommend.”

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Posted 3 years ago

“Sells unusual day to day clothing at a good price point. Delivery completed quickly and with minimal fuss. T shirts comfortable in hot weather.”

Helpful Report

Posted 3 years ago

“The item was just as described on the website. The size was correct as stated and the quality of the dress was very good; a great material and easy to care for. I will shop here again. As a matter of fact I have already ordered another dress and a new swimsuit. Very excited!!”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,201 reviews