LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my order three days after Christmas thanks Nicholas Wilson”

Helpful Report

Posted 3 years ago

“Delivery was a bit slow but worth it”

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Posted 3 years ago

“I think this platform is great - there is a wonderful and sometimes unique range of merchandise which is of course cheaper than buying in conventional or even other more well-known virtual retailers. When raising a concern, they are infact efficient at responding AND most HELPFULLY propose solutions whivh take into consideration the known logistical and practical challenges of supplying a global market in the context of a global pandemic. I am already a 4-5x returning customer! Keep up the great work team. Best Wishes PS”

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Posted 3 years ago

“Happy with my item waiting to on more stuff to come customer service is good help me with problem I had when I placed an order an forgot to use discount code will order mate re in the future”

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Posted 3 years ago

“Gear appears to be good quality. Slim fit which suits me. Only disappointment is that the free T shirts are both XL and all goods ordered were M or L so seems that they have a lot of XL items to shift irrelevant of the customers size!”

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Posted 3 years ago

“Prompt despatch and delivery system, top notch quality products. Easy to navigate website and an outstanding general experience 👏”

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Posted 3 years ago

“Very nice product pleased with it”

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Posted 3 years ago

“Very pleased with purchases and delivery times will have no qualms in the future when ordering more purchases.”

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Posted 3 years ago

“The kids Tshirts I ordered are lovely, great quality and wonderful designs you can't find anywhere else! Highly recommended LightInTheBox. The only downfall is the delivery time as it's shipped from China but it's not a problem as long as you order the things you need a few weeks in advance!”

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Posted 3 years ago

“ordered line dance, very light shoes , took over two weeks to come”

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Posted 3 years ago

“good quality item and good service”

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Posted 3 years ago

“This is my second review . All was good bearing in mind the situation worldwide. Plenty of notifications on the movement of my parcel. The downside is that these notifications continue even though the product arrived a while ago. That needs sorting . Regards”

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Posted 3 years ago

“A quality product at a lot less half te price of other traders, delivery a bit slow, but worth the wait the jersey fits ok and is eye catching”

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Posted 3 years ago

“Amazing prices, good customer services and communication. Delivery takes a while but worth the wait.”

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Posted 3 years ago

“Very pleased with Products a that are great value for the money paid. The import process takes a little while which is fine as long as you dont expect the same week delivery times”

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Posted 3 years ago

“I have purchased 3 or 4 wigs with this company Have always been very pleased with there service and the wigs are always nice quality”

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Posted 3 years ago

“I bought pin hole glasses and they work very well. They arrived later than the date given and these glasses were not the style that I ordered”

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Posted 3 years ago

“The shirts fits it's actual size specifications I am happy, With my purchase.All of them.”

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Posted 3 years ago

“I bought an inexpensive and good value cycling jersey. The dispatch time was good and the customer service is very good.”

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Posted 3 years ago

“The website offered a good choice and the profit was as described and offered good value for money. Delivery was slightly longer than predicted.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews