LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worth it for the price, it’s simple and clean, it’s elegant.”

Helpful Report

Posted 3 years ago

“Order came quite quick with 10 days. Had to play around with with after its long journey . And bought a headband to clip it on so it would stay in my hair. Got lots of compliments from it. Very pleased.”

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Posted 3 years ago

“good and i was pleased and happy”

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Posted 3 years ago

“Hi i like the mix of item you sale at good prices but I ordered a hoodie but I still don’t have my jogging bottoms i thay were ordered at the same time”

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Posted 3 years ago

“Through this site I bought many things on offer time. The quality was good and safe. The given details was true to buy. Quality was so good to buy.It offers Best customer service.highly recommended.”

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Posted 3 years ago

“I am very happy. It was excellent.”

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Posted 3 years ago

“I really love this company because they truly care about their customer. They contacted me saying the delivery may take awhile because of pandemic. I till received the products in good condition! Well package!”

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Posted 3 years ago

“Online shopping makes our life easy, it's a simple, comfortable, and safe time and money too,It`s easy to search and find what are you looking for so easily and get it very fast”

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Posted 3 years ago

“this is so nice and good online shopping. the team is great.”

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Posted 3 years ago

“Overall the price are pretty reasonable, the customer service's replies don't take too long and are very helpful to me during the purchases”

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Posted 3 years ago

“Good quality cycling top at a great price. Delivery estimate slightly ambitious, delivered a day later than expected.”

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Posted 3 years ago

“Step by step tracking which i found very helpful, delivery time accurate . In general good website . George”

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Posted 3 years ago

“Very Happy with items which arrived with a discount voucher for next purchase. The voucher didn’t work. Contacted them - no reply!”

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Posted 3 years ago

“Very good purchasing.Items are perfect as shown in the picture.Nice quality.Highly recommend.”

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Posted 3 years ago

“I have a little bit happy that my order of 2 shirts was been made and I have received a pair of shirts without any inconvenience.”

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Posted 3 years ago

“responsive and patient customer service to serve consumers”

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Posted 3 years ago

“What a great platform! I ordered shirts and got it on time with a great discount.”

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Posted 3 years ago

“Yes! I will happy”

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Posted 3 years ago

“a good and safe place to shop”

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Posted 3 years ago

“This company is very good, truly 100%”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews