LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good tracking, excellent condition”

Helpful Report

Posted 4 years ago

“the products are very good and of high quality.customer service is very good.but ordering items that they dont have seems to be a problem. I recently ordered an item ,to be told there was a delay for 2 weeks then to be told they hadn't got the item.other than that.its excellent”

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Posted 4 years ago

“The only problem I have is the returns process as I have been try to return items for 2 weeks and still havent got the details yet”

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Posted 4 years ago

“Delighted with quality and cut of the dress ordered - so much so that I ordered it in a different colour !”

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Posted 4 years ago

“I am happily astounded by the tenacity shown by customer service to resolve an issue that seemed unfixable at a point. Great service & fast replies. Would highly recommend : )”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23810560 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I like the variety on over and the low-cost when I need anything I go here first”

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Posted 4 years ago

“lightin is great value for money the only issue is sizes come up small and when I asked how I return an item I still have not had a response.”

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Posted 4 years ago

“I sent in a comment box with you only yesterday about out my problems with the vacuum cleaner and you haven't got back to me me in respect there is no option I could send a photograph and explained in detail what was wrong with the vacuum cleaner in question and dissatisfied with the response which is no response”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23703573 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Its good for buying items for a cheap price”

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Posted 4 years ago

“Good posting time. Website is easy to use. Quality of goods is debatable on some items, some items I've order, quality was poorer than I've expected, some items were fine. Depending on what you need and what's the occasion, it's alright online shop to use.”

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Posted 4 years ago

“I'm satisfied with all my purchases.”

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Posted 4 years ago

“Good customer services”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23637186 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.

Posted 4 years ago

“Every pair off fitness leggings I bought for my daughter fit perfect great quality myself and my daughter love them was upset about 1 pair which did rip after worn once other than that very happy”

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Posted 4 years ago

“I was very pleased with my purchase of a półka dot dress, perfect fit, good quality. It took a month to arrive but it was worth waiting for.”

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Posted 4 years ago

“Ordered two quality belts, Fantastic quality, just what I wanted.”

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Posted 4 years ago

“Great sizing gear fits Just right Took a little longer to get here but UK not round the corner 😉”

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Posted 4 years ago

“Great prices and huge range of products, nice also to have little incentives with special offers and vouchers to encourage repeat orders. Also customer services are quick at responding to any queries, so overall an excellent retail experience. My only criticism is that the search function on finding products does not seem work very well, in that when you enter an item description to look for, the site comes up with 84 pages of mixed items, and not ranked in terms of relevance.”

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Posted 4 years ago

“These are excellent lights provided that the bulbs are screwed in tightly otherwise bulbs are likely to fail. Now that I am aware of this l am well pleased with the display !”

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Posted 4 years ago

“Very pleased with my purchase”

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Posted 4 years ago

“I had a problem with the order but this was resolved fairly and promptly by the customer service team”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23495169 in our ticket center to follow up your case again and will provide Better solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews