LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have good experience with this company.I buy some goods which are high quality and received at stated time.l like the customer services also.”

Helpful Report

Posted 5 years ago

“every transaction at Light In The Box is always satisfying, friendly service, affordable product prices, safe and fast delivery”

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Posted 5 years ago

“the packaging of the product was too good also the product I received was in great condition...worth the price...and the delivery was also within the 7 days...i got my product before it's actual date...must try”

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Posted 5 years ago

“This is the best shopping site. The service is quick and good. The product quality is also good and the delivery time is fast.””

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Posted 5 years ago

“Good.The quality of the clothes is quite good, good value for money. I will buy again next time”

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Posted 5 years ago

“Wow.I just love this service.Good product,quick delivery,price all services are praiseworthy.Thanks.Keep it up.”

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Posted 5 years ago

“My order was delivered in suitable time and the dresses are stunning & fit perfectly. Thank you.”

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Posted 5 years ago

“The shirts I bought are excellent. I don't like having to pay insurance”

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Posted 5 years ago

“I have ordered twice. Both items were delivered in perfect condition. Very good quality and I will continue purchasing from the site”

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Posted 5 years ago

“I waited 2 months for 2 pairs of sneekers, I paid €63 for the pair , I was then charged €38 for import tax! It would have been quicker and cheaper to get them in my own country.”

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Posted 5 years ago

“Gold dress ok”

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Posted 5 years ago

“good tracking, excellent condition”

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Posted 5 years ago

“the products are very good and of high quality.customer service is very good.but ordering items that they dont have seems to be a problem. I recently ordered an item ,to be told there was a delay for 2 weeks then to be told they hadn't got the item.other than that.its excellent”

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Posted 5 years ago

“The only problem I have is the returns process as I have been try to return items for 2 weeks and still havent got the details yet”

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Posted 5 years ago

“Delighted with quality and cut of the dress ordered - so much so that I ordered it in a different colour !”

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Posted 5 years ago

“I am happily astounded by the tenacity shown by customer service to resolve an issue that seemed unfixable at a point. Great service & fast replies. Would highly recommend : )”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. In order to meet your satisfaction, I had conducted new Ticket ID =23810560 in our ticket center and provide new solutions for your consideration. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“I like the variety on over and the low-cost when I need anything I go here first”

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Posted 5 years ago

“lightin is great value for money the only issue is sizes come up small and when I asked how I return an item I still have not had a response.”

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Posted 5 years ago

“I sent in a comment box with you only yesterday about out my problems with the vacuum cleaner and you haven't got back to me me in respect there is no option I could send a photograph and explained in detail what was wrong with the vacuum cleaner in question and dissatisfied with the response which is no response”

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Posted 5 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =23703573 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 5 years ago

“Its good for buying items for a cheap price”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews