LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m please now with the service and customer service in regards to my order all issues have been resolved very happy with the company and have reordered correct item”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I am really sorry that the item doesn’t meet your satisfaction. In order to meet your satisfaction, I had conducted new Ticket ID =23495038 in our ticket center and provide a new Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Good service ,the jumpsuits is a good quality but a bit see through i really love it . It's nice in color too . I wish I didn't have to wait for the shipping of my other order for so long and additional fees”

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Posted 4 years ago

“The wigs are light, easy to maintain and beautifully designed.”

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Posted 4 years ago

“lovely pink colour,and good heated jacket,all works well.be sure if ordering get one size bigger than you are.there sizes are very different. otherwise very pleased”

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Posted 4 years ago

“Absolute joke. I ordered swimming trunks for £23. And received some Led stick on lighting that looks like something from the pound shop. Am I supposed to stick them over my manhood and go to the pool. The website is a fraudulent joke I just hope this company goes under where it belongs. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Only dealt with lightinthebox once so far, but I feel I've had a good enough experience with them to go back and order more 😊”

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Posted 4 years ago

“Good enough quality but can take some time to arrive.”

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Posted 4 years ago

“The items I have bought have been of good quality”

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Posted 4 years ago

“I am pleased to say that my issue with lightinthebox has been resolved & i'm happy with the result.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I will follow up your case. We'd like to take full responsibility for unqualified product. We suggested you to send us some pictures to show if the product has a quality issue, so we could seek compensation of the return postage from the supplier. We regret to find that you could not send us any pictures. Since we were unable to verify if our product has quality issue, we could only help you return the product at your cost, due to our policy. However, I truly value you as our customer and do really want to help you. I had conducted new Ticket ID =23236608 in our ticket center and provide some Special solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“received a large asked for small”

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Posted 4 years ago

“Surprisingly good, my order arrived slightly later than quoted but still good.”

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Posted 4 years ago

“All items arrived on time and fit for purpose. Like the 3D graphics very much.”

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Posted 4 years ago

“Provided the service they offered at a good price. Delivery is not quick but it does come. Hang in there.”

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Posted 4 years ago

“The product is what it is. Very good Would like to see more information on them. Thanks”

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Posted 4 years ago

“Products are good quality and I am happy with my purchase.one item was faulty but customer service dealt with efficiently and are replacing it.The only reason I deducted a point was due to shipping as it was two weeks late so you would need to give two months if you were ordering for an event.”

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Posted 4 years ago

“**** only 4 star as you need to make sure your sizing is too the uk size as I have ordered 2x polo shirts at xxxl 1 fits great and the other is more like 2 sizes bigger but ordered xxxl the same as first one”

Helpful Report

Posted 4 years ago

“The goods I recently ordered arrived in good condition. However, they took a long time to reach me because of an incomplete address. Also, it would be a good idea to know which courier is being used. I was told that it was in the Post Office whereas it was with Fastway Couriers.”

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Posted 4 years ago

“Light in theBox is a good shopping website with a variety of things. I was satisfied with the product that I received and i had somewhat of a good costumer service when i needed help.”

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Posted 4 years ago

“Bought for husbands birthday. He is just getting used to it as only had a few days, but so far so good. Would recommend to other seniors.”

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Posted 4 years ago

“Having 'discovered' this company, have made several orders & received items for self or family. Delivery times somewhat lengthy, but reliable. Packing as expected. Items such a T shirts well printed, although extremely thin material; too soon to judge but promising. Hence 4 'brownie' points!”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews