LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered just before Chinese New Year and had a massive delay with delivery but items arrived as expected and very good”

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Posted 4 years ago

“I am happy with my shopping from LightTheBox”

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Posted 4 years ago

“This is a very usefull international shipping online shopping company. It is very help to us.”

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Posted 4 years ago

“Bom porém demora demais o atendimento”

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Posted 4 years ago

“communication with updates is off. other than that it’s a good app.”

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Posted 4 years ago

“Goods arrived after a delay in despatch. The suit appears to be of good quality and very good value for money. It fits well, the sizing being as described. Will buy again.”

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Posted 4 years ago

“loving the key board that i ordered, the service was brilliant replied with good information. i would recommend for friends.”

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Posted 4 years ago

“The designs are delightful! But... The guide to sizes is insufficient S M L need measurements too - I bought 3 items in Medium: One is spacious, one is a good fit One is skin tight and not wearable for me, being 6 inches less wide!”

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Posted 4 years ago

“I am very impressed with the range of outdoor clothing, especially waterproof winter walking trousers which I have purchased. They arrived in good time, considering the distance/shipping. I am really pleased with them, great quality, warm & comfortable and have ordered some summer walking trousers which are on there way!”

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Posted 4 years ago

“I love browsing through LightInTheBox. Some of the products are really good quality at really low prices. Shipping is explained and items usually arrive within the specified timeframe. However, I do not understand the points & rewards system. It seems you can only claim one irrespective of the order value. I'll keep using & see how it goes. Overall, good site & would recommend to friends.”

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Posted 4 years ago

“Sandals excellent real leather hide quality, however shipping 10 days to deliver,found out you can get these on Amazon next day prime delivery for less. After purchase company is sending annoying almost every day sale information ever after clicking on unsubscribe. Paul”

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Posted 4 years ago

“As expect. Very good value for money. Arrived on time”

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Posted 4 years ago

“Very well made clothes will definitely be ordering again”

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Posted 4 years ago

“This was my first time to order products from LightInTheBox I my case it was cycling gear and walking/climbing boots and I was impressed with the quality and price of the products also I was kept informed of the delivery process”

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Posted 4 years ago

“Clothes look nice and interesting. Customer service works well.”

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Posted 4 years ago

“I have made 2 order from this company so far. The website is not complicated to use and it also has great offers. Since I've received my first order from the company it is a trustworthy website for me. I hope to receive my second order soon.”

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Posted 4 years ago

“Items came excellent condition and we're exactly what you advertised on the website. Bit of trouble with tracking but 2 weeks wait for the quality of the items is fine to wait”

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Posted 4 years ago

“Wetsuit fits well and looks exactly as in description. Took a long time to arrive only negative.”

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Posted 4 years ago

“LightInTheBox are good a communicating, you always know where you are with the status of your orders. There are plenty of rewards for interacting with them and they answer your questions prompltly as well!”

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Posted 4 years ago

“Good Service, Takes a bit too long to arrive to me, but everything else is great.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews