LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is very good they gave me great choices when I needed to return a item, but they did get back to me a little slower than I thought they would but they must have been busy due to Covid”

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Posted 4 years ago

“Great prices reasonable delivery time approximately 2 weeks from order”

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Posted 4 years ago

“Love the product that I had received. Very happy with it”

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Posted 4 years ago

“This is , in the main , a reliable platform . Orders are shipped promptly and efficiently. Refunds dealt with promptly as well . Replacement goods can be difficult to sort out with a preference to refund rather than replace . Sizing can also be a problem for Europeans ordering from China”

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Posted 4 years ago

“Quite helpful”

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Posted 4 years ago

“Delivery times to UK not the best but products are good and as described in size and quality”

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Posted 4 years ago

“Vast range of products on offer. Good responses from customer service if need to contact them. Items do take considerable time to arrive on occasions.”

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Posted 4 years ago

“Wporzadku zadowolony jestem”

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Posted 4 years ago

“I've already written a positive review. Everything fine and good value for the small item (30cm male/female USB extension lead). Delivery time was six or seven weeks - much longer than anticipated. I'd given up on receiving it.”

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Posted 4 years ago

“Very good merchandise at good prices,would recommend”

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Posted 4 years ago

“I have bought cycling clothing. I'm mostly very happy with the clothing I have bought. It is usually well made, using good materials and fit for purpose. I do find the descriptions of the products not always so easy to understand what I'm getting, making it hard to distinguish between different products. There is a tendency to throw in every key word, so that it hits all searches. I find this unhelpful and so i don't trust it. Nothing is suitable for everything. MTB clothing is not the same as road clothing - different requirements. Also it would be helpful if clothing shows suitable temperature range. i recently bought something suitable for winter, but its no good at 1 degree, so wasnt what i was looking for really. Customer service is terrific, very proactive. Delivery times are not rapid, but that's fine as the prices are low. However they seem to be better now, originally may have been due to pandemic.”

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Posted 4 years ago

“Love shopping with you just your tracking is a bit longer than you say and some of your price are expensive”

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Posted 4 years ago

“Items good but delivery always takes a long time”

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Posted 4 years ago

“My package was split in two by the company. I am waiting for the second delivery one and the first one took a month and a half to arrive. I made a review and a complaint about the situation. The company replied very quick telling me that they are dealing with the situation and offered a generous refund for all the inconveniences. I am glad that customer service is taking care and answering the reviews. Hopefully everything goes as promised and of course, if I really receive what I have been told, I would remain as client. I of course would advise the company a more transparent tracking system and a more accurate calculation for the delivery times, which would save many inconveniences.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22824530 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“Their items are very good quality just be prepared for long delivery times”

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Posted 4 years ago

“Ordered two jackets; one was excellent and up to my expectation. The other one is not as per my expectation and also slightly smaller. The customer service is fine. Keshav”

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Posted 4 years ago

“Product arrived , good quality , informed by email very well at each stage of the business transaction , from payment to delivery. Good value too , will shop again with Light in the Box.”

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Posted 4 years ago

“Took around three weeks for two hoodies to arrive which then did not fit me. I have asked SIX TIMES for an address to return the items and receive a refund, which they clearly do not want to provide. My messages are either ignored or they provide other ridiculous options that are better for them, such as giving the items away and purchasing them again with a 20% discount. Ludicrous. Awful customer service and I am now £70 out of pocket. Will never use again. Update - I have now been provided a full refund including shipping costs so am satisfied either the resolution.”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We'd like to help you return it back, as you requested. Actually, it was found our another representative had offered you Return Instructions and Return Address in the previous Ticket 22763564 on Feb. 5th. Did you receive all the details? If so, you may follow up the instructions and then return the order back at your earlier convenience. I also had conducted new Ticket ID =22824482 in our ticket center to follow up your case. If you are still not sure how to return the order or have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact me again via this Ticket. I will try the best to help you. Thank you for your cooperation.

Posted 4 years ago

“Website is great to navigate. Order process and payment was quick. I did have a few minor problems being able to track my package from point of order. Delivery was quick and the Cycle Jacket is great quality. Thanks you LightInTheBox. Steve”

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Posted 4 years ago

“Lightinthebox are in the process of resolving my issue (below) and I am satisfied with the outcome.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews