LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time to order products from LightInTheBox I my case it was cycling gear and walking/climbing boots and I was impressed with the quality and price of the products also I was kept informed of the delivery process”

Helpful Report

Posted 4 years ago

“Clothes look nice and interesting. Customer service works well.”

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Posted 4 years ago

“I have made 2 order from this company so far. The website is not complicated to use and it also has great offers. Since I've received my first order from the company it is a trustworthy website for me. I hope to receive my second order soon.”

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Posted 4 years ago

“Items came excellent condition and we're exactly what you advertised on the website. Bit of trouble with tracking but 2 weeks wait for the quality of the items is fine to wait”

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Posted 4 years ago

“Wetsuit fits well and looks exactly as in description. Took a long time to arrive only negative.”

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Posted 4 years ago

“LightInTheBox are good a communicating, you always know where you are with the status of your orders. There are plenty of rewards for interacting with them and they answer your questions prompltly as well!”

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Posted 4 years ago

“Good Service, Takes a bit too long to arrive to me, but everything else is great.”

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Posted 4 years ago

“The customer service is very good they gave me great choices when I needed to return a item, but they did get back to me a little slower than I thought they would but they must have been busy due to Covid”

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Posted 4 years ago

“Great prices reasonable delivery time approximately 2 weeks from order”

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Posted 4 years ago

“Love the product that I had received. Very happy with it”

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Posted 4 years ago

“This is , in the main , a reliable platform . Orders are shipped promptly and efficiently. Refunds dealt with promptly as well . Replacement goods can be difficult to sort out with a preference to refund rather than replace . Sizing can also be a problem for Europeans ordering from China”

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Posted 4 years ago

“Quite helpful”

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Posted 4 years ago

“Delivery times to UK not the best but products are good and as described in size and quality”

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Posted 4 years ago

“Vast range of products on offer. Good responses from customer service if need to contact them. Items do take considerable time to arrive on occasions.”

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Posted 4 years ago

“Wporzadku zadowolony jestem”

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Posted 4 years ago

“I've already written a positive review. Everything fine and good value for the small item (30cm male/female USB extension lead). Delivery time was six or seven weeks - much longer than anticipated. I'd given up on receiving it.”

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Posted 4 years ago

“Very good merchandise at good prices,would recommend”

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Posted 4 years ago

“I have bought cycling clothing. I'm mostly very happy with the clothing I have bought. It is usually well made, using good materials and fit for purpose. I do find the descriptions of the products not always so easy to understand what I'm getting, making it hard to distinguish between different products. There is a tendency to throw in every key word, so that it hits all searches. I find this unhelpful and so i don't trust it. Nothing is suitable for everything. MTB clothing is not the same as road clothing - different requirements. Also it would be helpful if clothing shows suitable temperature range. i recently bought something suitable for winter, but its no good at 1 degree, so wasnt what i was looking for really. Customer service is terrific, very proactive. Delivery times are not rapid, but that's fine as the prices are low. However they seem to be better now, originally may have been due to pandemic.”

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Posted 4 years ago

“Love shopping with you just your tracking is a bit longer than you say and some of your price are expensive”

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Posted 4 years ago

“Items good but delivery always takes a long time”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews