LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,307 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,307 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very impressed with the range of outdoor clothing, especially waterproof winter walking trousers which I have purchased. They arrived in good time, considering the distance/shipping. I am really pleased with them, great quality, warm & comfortable and have ordered some summer walking trousers which are on there way!”

Helpful Report

Posted 5 years ago

“I love browsing through LightInTheBox. Some of the products are really good quality at really low prices. Shipping is explained and items usually arrive within the specified timeframe. However, I do not understand the points & rewards system. It seems you can only claim one irrespective of the order value. I'll keep using & see how it goes. Overall, good site & would recommend to friends.”

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Posted 5 years ago

“Sandals excellent real leather hide quality, however shipping 10 days to deliver,found out you can get these on Amazon next day prime delivery for less. After purchase company is sending annoying almost every day sale information ever after clicking on unsubscribe. Paul”

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Posted 5 years ago

“As expect. Very good value for money. Arrived on time”

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Posted 5 years ago

“Very well made clothes will definitely be ordering again”

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Posted 5 years ago

“This was my first time to order products from LightInTheBox I my case it was cycling gear and walking/climbing boots and I was impressed with the quality and price of the products also I was kept informed of the delivery process”

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Posted 5 years ago

“Clothes look nice and interesting. Customer service works well.”

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Posted 5 years ago

“I have made 2 order from this company so far. The website is not complicated to use and it also has great offers. Since I've received my first order from the company it is a trustworthy website for me. I hope to receive my second order soon.”

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Posted 5 years ago

“Items came excellent condition and we're exactly what you advertised on the website. Bit of trouble with tracking but 2 weeks wait for the quality of the items is fine to wait”

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Posted 5 years ago

“Wetsuit fits well and looks exactly as in description. Took a long time to arrive only negative.”

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Posted 5 years ago

“LightInTheBox are good a communicating, you always know where you are with the status of your orders. There are plenty of rewards for interacting with them and they answer your questions prompltly as well!”

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Posted 5 years ago

“Good Service, Takes a bit too long to arrive to me, but everything else is great.”

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Posted 5 years ago

“The customer service is very good they gave me great choices when I needed to return a item, but they did get back to me a little slower than I thought they would but they must have been busy due to Covid”

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Posted 5 years ago

“Great prices reasonable delivery time approximately 2 weeks from order”

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Posted 5 years ago

“Love the product that I had received. Very happy with it”

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Posted 5 years ago

“This is , in the main , a reliable platform . Orders are shipped promptly and efficiently. Refunds dealt with promptly as well . Replacement goods can be difficult to sort out with a preference to refund rather than replace . Sizing can also be a problem for Europeans ordering from China”

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Posted 5 years ago

“Quite helpful”

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Posted 5 years ago

“Delivery times to UK not the best but products are good and as described in size and quality”

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Posted 5 years ago

“Vast range of products on offer. Good responses from customer service if need to contact them. Items do take considerable time to arrive on occasions.”

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Posted 5 years ago

“Wporzadku zadowolony jestem”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,307 reviews