LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order in the light in the box earlier than expected date of delivery. Also the packaging is good. With an affordable price I recommend this site”

Helpful Report

Posted 4 years ago

“I really like the price they are very accessible and I always get what I'm looking for. The only thing that would improve is delivery I want it to be more practical and faster”

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Posted 4 years ago

“Absolutely amazing experience with this platform I'm really impressed with their services and the payment system is very very good the support staff is always ready to help you out I'm very satisfied with them”

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Posted 4 years ago

“This company deliver my product on time. I already get a product from this company that is not satisfied for me. So I would like change that so I was returned that product then this company deliver a new product on time. But the condition of the packing is very poor plz improve your packing. And also I like to buy a many product from you. Thank you... Keep it up....”

Helpful Report

Posted 4 years ago

“The quality was good but the size on the goods are a bit small have to order bigger size then you are to get your correct size”

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Posted 4 years ago

“I was initially very disappointed with light in the box . I had ordered led lights and the product was faulty and I was having trouble getting a refund. However after writing a review with one star, customer srrvice contacted me and have agreed to give me a full refund. I am happy to change my review from one star to three stars.”

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Posted 4 years ago

“Unable to return in Uk. You have to send back to China. Check properly before you buy.”

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Posted 4 years ago

“I mostly use it for cosplay and there are so many amazing options to chose from but sometimes they can be a little expensive but other than that I love this app”

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Posted 4 years ago

“In general the store is great and fast shipping you are the best. A simple note, the prices are higher than the other big stores”

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Posted 4 years ago

“Order tooke ages to arrive..webb site states 5-7days shippping..wanted it for christmas so ordered over a 2 months early.🙄it did not arrive until the 8th of january2021..Tee shirts are great...but the shirt for my Husband was so tight ..he couldnt even get an arm through the sleeve”

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Posted 4 years ago

“I purchased the Starry Sky Night light and ear buds. Both worked as expected although it took a small amount of time to pair to my music. Extremely happy with the purchases and great value.”

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Posted 4 years ago

“OK, došlo v pořádku, jen termín byl delší ;o(”

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Posted 4 years ago

“The quality of the outfit is very good and just as described, Be careful with the sizes as they are not UK sizes, it is best to go for the custom fit”

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Posted 4 years ago

“I found this site to be easy to navigate. My purchases were good quality for the price I paid. They worked perfectly and I had no issues. I did not have to wait too long for delivery, maybe two/three weeks. I will probably shop in this site again.”

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Posted 4 years ago

“My first order was delivered on time.really happy”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22597647 in our ticket center and provide a new special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“All is ok, exept the time. I have ordererd 15 several orders, and 4 only arrived yet! It takes up to 6 weeks from order to arrive. Tht is very long, Amazon only take 4-5 weeks longest by orders direkt from China. Your produkts are good, many of my friends like them. Service is ok, Good luck and a healthy life🙋🌌🌐😷☕😉”

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Posted 4 years ago

“Tout est correct. Sauf une commande pas reçue avec Colis privé, remboursée que partiellement. En général l articles bien....”

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Posted 4 years ago

“I was introduced to your Online site three months ago. Since then have made 6 purchases of Mens clothing. All items arrived and excellent style and Quality. More recently you have selected Aust post for international deliveries that are significantly faster”

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Posted 4 years ago

“Produit impec, délais un peut long mais bon”

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Posted 4 years ago

“good quality and nice prices”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews