LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this site to be easy to navigate. My purchases were good quality for the price I paid. They worked perfectly and I had no issues. I did not have to wait too long for delivery, maybe two/three weeks. I will probably shop in this site again.”

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Posted 4 years ago

“My first order was delivered on time.really happy”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22597647 in our ticket center and provide a new special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“All is ok, exept the time. I have ordererd 15 several orders, and 4 only arrived yet! It takes up to 6 weeks from order to arrive. Tht is very long, Amazon only take 4-5 weeks longest by orders direkt from China. Your produkts are good, many of my friends like them. Service is ok, Good luck and a healthy life🙋🌌🌐😷☕😉”

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Posted 4 years ago

“Tout est correct. Sauf une commande pas reçue avec Colis privé, remboursée que partiellement. En général l articles bien....”

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Posted 4 years ago

“I was introduced to your Online site three months ago. Since then have made 6 purchases of Mens clothing. All items arrived and excellent style and Quality. More recently you have selected Aust post for international deliveries that are significantly faster”

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Posted 4 years ago

“Produit impec, délais un peut long mais bon”

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Posted 4 years ago

“good quality and nice prices”

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Posted 4 years ago

“Gosto de comprar a LightinTheBox.”

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Posted 4 years ago

“Tutto nella norma”

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Posted 4 years ago

“The ordered package did not have to wait unnecessarily long.”

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Posted 4 years ago

“Schnelle Abwicklung, Ware wie beschrieben”

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Posted 4 years ago

“perfetto, tutto ok”

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Posted 4 years ago

“A large variety of products at reasonable prices”

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Posted 4 years ago

“Très bien, jolies couleurs, simple d’utilisation mais ne tient pas longtemps la charge.”

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Posted 4 years ago

“Tiene infinidad de productos, con descuentos importantes y buena relación calidad precio”

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Posted 4 years ago

“Bestellung hat mit kleiner Lieferverzögerung geklappt. Artikel-Qualität ist gut.”

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Posted 4 years ago

“Articoli corrispondenti alla descrizione, buona qualità, assistenza postvendita ottima, un po lunghi i tempi di consegna.”

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Posted 4 years ago

“I'm happy with the delivery time since I live in South Africa and the product is exactly what I needed. There is only problem I can't use it during the day because it is not water prove”

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Posted 4 years ago

“I have no complaint. I'm satisfied with dealing with LightinTheBox experience. I made 4 purchases with positive results. the only comments I may have is the delay in delivery sometimes.”

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Posted 4 years ago

“Rasche und prompte Lieferung. Geliefertes Produkt ist einwandfrei.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews