LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sweatshirt on November 21st ,I received a notification that it was shipped on December 4 th after that the tracking says unknown I contacted the company and they are resolving the problem. Thank you for taking care of the issue.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We sincerely apologize for the shipping delay. Your package has arrived in US. It is currently held at the USPS transit depot located in "SPRINGFIELD GARDENS, NY". Tracking link: https://t.17track.net/en#nums=9200190258803355882659&fc=21051 Please be advised that your package is delayed by the busy schedule of USPS. USPS is overloaded by packages due to the busy holiday season (Black Friday, Cyber Monday, Thanksgiving, Christmas, New Year). So they require longer time than before to deal with all the packages and ship them to next locations. We have asked the shipping carrier to prioritize the order delivery. So would you please be kindly waiting for a few more days? You will not regret for the product. At the same time, we'd like to offer a compensation for you. I had conducted new Ticket ID =22305213 in our ticket center and provide solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Refund, I was also an unhappy customer who never received her order. I have since now received my refund. It turns out the shipping company was at fault because order was never delivered to me and communication for either delivery or picking up of order was communicated well with myself. Since a lodged a complaint and followed up with a review, customer center made contact with me and I was assisted by a lady named Rebecca. She admitted to the shipment's company being at fault and assured me that I will get a refund. I am happy to have my money back.”

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Posted 4 years ago

“Purchase and receive of items seamless, was worried. Item quality great against price. Customer support understand Customer worries and aim to quickly satisfy support 👍”

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Posted 4 years ago

“Great shop shipping us a bit slow but otherwise good price ect”

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Posted 4 years ago

“It has good quality stuff, it may take a while to arrive, but it has the best deals.”

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Posted 4 years ago

“Had connectivity issues with T03 Smartwatch and Wearfit 2.0 app not working. Customer Service unable to rectify problem by email so they have send me FULL refund. Issue resolved by Lightinthebox to my satisfaction.”

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Posted 4 years ago

“I placed an order for a dress on the 8th October 2020, till today I have not received my order. Order no. # 2010010039776589 I have been sending countless queries, there are no clear answer as to what happened to my order. I received a comment that said a new order has been placed now, honestly I do not trust them at all at this stage. I wish I could have read the reviews before placing an order with them, in fact I would have never placed an order to begin with. I am worried about the express shipment that I paid which was for nothing as the order has not arrived. I don't even trust if what I ordered will be the right quality and size since these people seem to be big scammers. I don't even know if I will ever receive my order and if I am unhappy with the order if I will ever get a refund. So far they are the worst, poor service all together.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22146391 in our ticket center and provide new solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“HHappy New year lightinthebox, I'm looking forward to more great shopping experiences, and great new offers”

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Posted 4 years ago

“Had connectivity issues with T03 smartwatch and Wearfit 2.0 app. Lightinthebox customer services tried to fix by email but still would not work. They have given me FULL refundas issue could not be resolved.”

Helpful Report

Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. We promise to take full responsibility of any quality issue. I had conducted new Ticket ID =22066130 in our ticket center and provide a new solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“The seller communicated me after making the purchase, though the shipping took a little bit longer, him communicating me helped me a lot.”

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Posted 4 years ago

“This shop is so convenient and reliable..the price is reasonable for the items.make your day be light, worry no more.”

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Posted 4 years ago

“trang này rất tốt và uy tín , rất hài lòng khi được sử dụng và nó mang đến cho tôi 1 tải nghiệp tuyệt vời”

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Posted 4 years ago

“Tôi chỉ ước rằng tôi đã tìm thấy công ty này trước đây! Giá cả tuyệt vời và kiểu dáng và chất liệu vải tuyệt vời. Tôi hoàn toàn giới thiệu công ty này và sẽ sử dụng nó một lần nữa. Cảm ơn bạn.”

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Posted 4 years ago

“I love it's experience. The delivery is always in time. The product are authentic. Shipping of product is always in time and are handled with care perfectly. Query methods are also very good and simple. The time period of answering queries are also minimal and we don't need to wait longer for their response. Courier services are also friendly and act accordingly to the convenient.”

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Posted 4 years ago

“This website have best delivery and shipping and quick answer, i advise everyone to use it.”

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Posted 4 years ago

“lightinthebox was a great experince for me they had fast delivery and good pacakeging i was amazed i really liked their service they had many discounds and their price were also quite low as compared to other sites I loved t and got a huge discount their interface was also quiete easy and the chat people were friendly”

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Posted 4 years ago

“It's cool. I have no huge complaints. Although, things are relatively costly (compared to my usual shopping sites.) but then again, they have most things other sites don't. plus the website is really easy to use and shopping is kinda fun. It isn't exactly what I'd call my best site. But it's really good to go. I recommend it. Also, try out the Mobile App. Thank me later.”

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Posted 4 years ago

“My parcel was not shipped on the estimated date..After contacting the customer care and addressing the issue, it has been looked upon and the item is now been shipped..Although its late I would hopefully get my product..🤞🏻”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the order delay. Your order was delayed due to the unexpected high demand of the adapters. We have asked the supplier to prioritize your order. So would you please be kindly waiting for a few more days? I had conducted new Ticket ID =21978642 in our ticket center and will find a proper solution to resolve your problem in a timely manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“I am pleased with how easy it has been for me to use this virtual store for my purchases during this quarantine, because I have not been able to leave I have looked for alternatives to buy in several stores and discover new products, this has been an interesting, very fast delivery and excellent service from the seller”

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Posted 4 years ago

“it is very helpful and trusted site. the products quality is so good. the payment and delivery method is comfortable..there are no harresment . you can choose here the best thing you need. there are returns and refunds method which is so trustable...so make your choose and enjoy happy online shopping.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews