LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a toddler's dress a week ago and it arrived today Thank you”

Helpful Report

Posted 4 years ago

“Lightbox is great platform. I would recommend anybody who wants to buy products online. Their delivery is on point and their customer service is quite satisfactory. I appreciate the services they offer. Couldn't ask for any better platform. Kudos guys.”

Helpful Report

Posted 4 years ago

“This is a great platform. I would recommend anybody who wants to buy products online. Their delivery is on point and their customer service is quite satisfactory. I appreciate the services they offer. Couldn't ask for any better platform. Kudos guys. This is the best online shopping platform. Thank you so much for this.”

Helpful Report

Posted 4 years ago

“I came across LightInTheBox while looking for an anniversary gift for my girlfriend. I was skeptical at first, but after the look on her face when she got the gift delivered to her...I just love you guys. Since then we have shopped a few more times and it's among the best online stores we know and love to shop at. If you are looking to shop online go to LightInTheBox.”

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Posted 4 years ago

“I had a few questions about their products and they were quick to respond to me. I love ❤️ their support. Thank you so much Heather. They are now our go to site for me and my girlfriend. She loved her gift so much”

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Posted 4 years ago

“LightInTheBox offers excellent and extremely affordable services. Their delivery is very efficient and l received my product a day earlier. I am satisfied by the company's services and would definitely recommend it to my friends. keep up the good work”

Helpful Report

Posted 4 years ago

“Shopping online has always been a big challenge for most people. Personally I had the online shopping phobia until I ordered a watch online on LightInTheBox and it was delivered exactly what I ordered and on time. Thanks so much”

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Posted 4 years ago

“Ordered an oil painting, got it in a few days. Had some troubles with taxes and plastic protectors that are stuck to the painting. Customer service responded quickly and cooperative, took responsibility. Got a refund for the painting, shipment and taxes.”

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Posted 4 years ago

“This has been an amazing website I have come across as they render quick delivery service and always available for the customer”

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Posted 4 years ago

“This has been an amazing website I have ever come across. The delivery is never disappointed and 24/7 customer response. Can't ever stop my ordered on this platform.”

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Posted 4 years ago

“The T-shirt designs were just owesome.i loved the fact the graphics were not overdone. I can say that the price were pocket friendly and I will not hesitate refering anyone. Lighting Thebox keep it up!”

Helpful Report

Posted 4 years ago

“The T-shirt were just wow! I love the graphics.i like the fact that they were not overdone. Truly I can say that the prices were market friendly and I cannot hesitate referring any one. Lighting TheBox keep it up”

Helpful Report

Posted 4 years ago

“Hi. I was very elated with the type of service I received. It was very efficient and exactly what I needed. I will definitely be coming back for more and also tell my friends and family about this great opportunity. I will also use make more purchases using these means. Thank you.”

Helpful Report

Posted 4 years ago

“At first I did not like shopping online untill one of my friends told me about the service which I had no other option than to try it. On trying this LightInTheBox, all my problems has been solved because they go through all effort to satisfy their customer in a fast delivery way and at a moderate price keep it up”

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Posted 4 years ago

“From what I heard from my colleagues, I did not believe it until I decided to shop through this..Infact their service is wonderful and they go through effort to satisfy their customers I really appreciate your service..Your price is moderately perfect and ur delivery too is fast and efficient .Thanks a lot”

Helpful Report

Posted 4 years ago

“All though am new here, but with peoples comment, I strongly believe lightinthebox shopping experience is one of a kind, and I am desperately in need of giving them a trial. Because as the saying goes "in the mouth of two or three witnesses, a fact is established" I can boldly say that lightinthebox is a one stop shop for online purchase.”

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Posted 4 years ago

“If there's anything I stand against is shopping online, I talk people out of it because of my previous experience in other site But one day, on contingency i othered a cloth not hopping for something Gosh, it was the talk of that function I really love this guys, they satisfy their customers, no flaws”

Helpful Report

Posted 4 years ago

“A great place to Shop, Buy and get your shipping deliver the convenient of your time required to deliver. i really loved their customer support service making easier for customer to shop with them. i really recommend there service and product is legit and calling attention to zero your mind and trend with them.”

Helpful Report

Posted 4 years ago

“Anyone reading this...honestly this platform will never dissappoint you.there are alot of scam online shopping out there but this platform is legit.The service is very satisfying, the delivery is always on time and better yet you get amazing return on ever stuff you buy online.that's just amazing. This platform is really a next generation.”

Helpful Report

Posted 4 years ago

“To be sincere, I have shopped using many other shopping online platforms, but LightInTheBox is one of the shopping online platform that I love. It's very easy to navigate and their support team are very active and always respond to emails almost as soon as it arrives. I will recommend it to anyone who loves shopping online platforms.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews