LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,185 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,185 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its a very good site. very fast shipping and product quality is also satisfied. i've experienced many sites that have a vary bad product quality. but this site is out of this fear. its an efficient site. i would like to request the visitors to shop from hear. i think you will feel good.”

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Posted 4 years ago

“This is a nice company this commpany is really amazing.I hope all people buy this product.this company is the best in 2020 Deleviery is very fast.”

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Posted 4 years ago

“This is a nice company this commpany is really amazing.I hope all people buy this product.this company is the best in 2020 Deleviery is very fast.”

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Posted 4 years ago

“I would definitely recommend this site to my friends for online shopping. They are efficient and what you see is what you get as regards purchases. They have excellent customer service and orders are delivered on the agreed dates. I look forward to more retail therapy with them.”

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Posted 4 years ago

“When it comes to online shopping, i have had a nice experience with the LightInTheBox company because of their honesty, a great customer care services and a pocket friendly products. I am happy because they delivered on the agreed time and the package was nicely packed nicely, I recommend the company for online shipping.”

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Posted 4 years ago

“Whoever said that money doesn't buy happiness didn't know where to shop because at lightinthebox you get exact product that you oderd for unlike some online shopping that give you trash, and they have unique product with moderate price tag, you get discount on some goods also free shipping, I'm really happy shopping with you, you are the best”

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Posted 4 years ago

“This is the best site I've seen. I really like this site. There are very few real sites like this in the world. I saw everything on the site, it was very good, I hope you will like it too great company 2020 real company 2020 love it amazing website Love it.”

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Posted 4 years ago

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Posted 4 years ago

“I'm so overwhelmed with your services LightInTheBox. Your customer care is so amazing and very patient. I have enjoyed online shopping with LightInTheBox for three months now and no complain at all. They offer quality and affordable products that had always cut my fancy. Thank you for your services LightInTheBox.”

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Posted 4 years ago

“waw, my shopping experience was indeed a wonderful stuff to tell people about. Well let me start with the wonderful quality of services they provide seriously am happy with you guys. The delivery of goods is always safe and sound. I strongly recommend for anyone.”

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Posted 4 years ago

“My order came just on time when I needed it to and their customer service is superb”

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Posted 4 years ago

“This review is coming from a happy and satisfied customer. First of all, identifying and navigating through the site to find my desired products was easy and clear. The site is quite user friendly. Also, the customer service once you have made your orders is quite commendable. I appreciate that they welcome and actually work on feedback from their customers and also ,the prices of the products are friendly too. Hence, my rating of 4 out of 5 stars.”

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Posted 4 years ago

“I had fun shopping. They have good customer service and I found good quality products. I will definitely come back for more and recommend to my friends. The service is 100% worth the price and the delivery service is really good. Shopping experience was overall good.”

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Posted 4 years ago

“I love their customer service. They are humble and gentle towards their customers. They always take care of the wants and needs of their customers. This main the thing that a customer want. My friends introduced me with this site. I thank my friends for introducing me to this site.”

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Posted 4 years ago

“I love their customer service. They are very humble and gentle towards their customers. And this is the main thing that a customer want. The quality of goods are also good. Price are reasonable. Actually my friends introduced me with this site. I thank my friends for introducing me to this site.”

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Posted 4 years ago

“The site is good. The service is quite good but there are some problems with the site.”

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Posted 4 years ago

“Ordered the light up shoes for the kid and the shoes don't even light up. I get that things happen but no one attends to the issue to have it fixed. They will ignore you.”

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Posted 4 years ago

“I have bought most things from lightinThebox since the last few months and I must praise them for their quality goods but their delivery services are slow”

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Posted 4 years ago

“Wow ...... wow. It's just so cool. I am so shocked, truly. And they serve me well. The quality of goods is so high. Thanks so much for the operation .......”

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Posted 4 years ago

“I still can't believe it but I have had an amazing experience so far shopping and getting my hands on good quality items and at a fair price from this site. I am literally in love. I will definitely purchase more and recommend it to my friends and family. This has changed online shopping for me. I mean, I was on the verge of throwing online shopping out of the window and this has changed the whole experience. Please please do continue with a good job you did.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,185 reviews