LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first I did not like shopping online untill one of my friends told me about the service which I had no other option than to try it. On trying this LightInTheBox, all my problems has been solved because they go through all effort to satisfy their customer in a fast delivery way and at a moderate price keep it up”

Helpful Report

Posted 5 years ago

“From what I heard from my colleagues, I did not believe it until I decided to shop through this..Infact their service is wonderful and they go through effort to satisfy their customers I really appreciate your service..Your price is moderately perfect and ur delivery too is fast and efficient .Thanks a lot”

Helpful Report

Posted 5 years ago

“All though am new here, but with peoples comment, I strongly believe lightinthebox shopping experience is one of a kind, and I am desperately in need of giving them a trial. Because as the saying goes "in the mouth of two or three witnesses, a fact is established" I can boldly say that lightinthebox is a one stop shop for online purchase.”

Helpful Report

Posted 5 years ago

“If there's anything I stand against is shopping online, I talk people out of it because of my previous experience in other site But one day, on contingency i othered a cloth not hopping for something Gosh, it was the talk of that function I really love this guys, they satisfy their customers, no flaws”

Helpful Report

Posted 5 years ago

“A great place to Shop, Buy and get your shipping deliver the convenient of your time required to deliver. i really loved their customer support service making easier for customer to shop with them. i really recommend there service and product is legit and calling attention to zero your mind and trend with them.”

Helpful Report

Posted 5 years ago

“Anyone reading this...honestly this platform will never dissappoint you.there are alot of scam online shopping out there but this platform is legit.The service is very satisfying, the delivery is always on time and better yet you get amazing return on ever stuff you buy online.that's just amazing. This platform is really a next generation.”

Helpful Report

Posted 5 years ago

“To be sincere, I have shopped using many other shopping online platforms, but LightInTheBox is one of the shopping online platform that I love. It's very easy to navigate and their support team are very active and always respond to emails almost as soon as it arrives. I will recommend it to anyone who loves shopping online platforms.”

Helpful Report

Posted 5 years ago

“LightInTheBox is one amazing online shopping site. They have a wide range of varieties and choices of a single product. This is what I love the most. Just bought a blender and I had to choose from more than 100 brands. Their prices are relatively affordable. They accommodate both low and high income earners. Shipping is quite fast and secure. You receive your commodities on time and in good shape. This is mostly when you order fragile commodities. I bought a wall mirror and it arrived in one piece. Their customer service is also very friendly and accommodating. They give feedback on time. Recently I sent a query about a laptop battery and got my feedback in just 2 hours. I love this company and highly recommend it.”

Helpful Report

Posted 5 years ago

“LightInTheBox is one amazing company. Their prices are affordable and have a wide variety of products. Ordering is quite easy since they have a variety of payment systems which makes if compatible to many countries. Shipping of commodities is relatively fast and secure. You receive your products is good shape. Customer service is accommodative and effective. Queries are answered fast. I highly recommend it to anyone who wishes to shop there.”

Helpful Report

Posted 5 years ago

“After reviewing all the bad reviews I thought I might balance things by recounting my experience. I ordered FitBit watch bands two weeks ago and received exactly what I ordered today. My first experience with this company but tracing system was good and product arrived as promised. Brendan, Dublin”

Helpful Report

Posted 5 years ago

“I had a great shopping experience with this platform. Also good quality products”

Helpful Report

Posted 5 years ago

“I placed an order for cushion covers and i must say i had an awesome purchase experience. Due to Covid-19, my order took a little while to arrive but i got it nonetheless. Customer service was with me all the way assuring me that i will get my package and i did get it. Overall i can pretty much say i am a happy customer and made a great purchase.”

Helpful Report

Posted 5 years ago

“I really love your services I ordered for hair bun and I was being discouraged by people that the product are always bad and synthetic But when I got it, it was full and dark and of great quality and it also arrived early. I highly recommend his platform Keep it up with your good services”

Helpful Report

Posted 5 years ago

“Light in the box is an amazing site to do your online shopping with. They ship on time and the item was delivered in perfect condition. I would definitely shop there again next. 'What you see is what you get'. Plus the packaging is something to look forward to. I'd definitely recommend it to someone.”

Helpful Report

Posted 5 years ago

“LightinTheBox is on of the few go to online shopping centers of my own due to there variety of delivery methods with short delivery time, great customer support and above all the orders are received with out damage. I was surprised too with there vast collections of merchandise and no order is small. Definitely recommended!!”

Helpful Report

Posted 5 years ago

“LightInThe box gave me an amazing shopping experience. I am happy to say that what you see is what you get. My item was delivered on time and in perfect condition. Their packaging is amazing and really presentable. I would definitely shop there again next time.”

Helpful Report

Posted 5 years ago

“I loved how fast my delivery came in. The product was of high quality too. Thank you!!!”

Helpful Report

Posted 5 years ago

“I'm so happy to rate you 4 stars because I just started shopping online with you newly and I actually loved it. No delay in shipping. And your customer care is amazing. I have told two of my friends about lightinthebox and they are really interested to shop with you.”

Helpful Report

Posted 5 years ago

“It's an amazing experience shopping with loghtinthebox..I was referred to the site by a friend and I love the the product I saw in there cus all really amazing,with cool price tag.i ordered it and it came in in due time and all my orders are intact”

Helpful Report

Posted 5 years ago

“That's amazing company. I am very happy that bacause i do the shopping for lightinthebox delivery service. It is a very good company.it is a big company for deliveries”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews