LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been buying clothes from his platform. They are so original exactly as seen on their galleries. Try and buy from here regularly. Don't waste your money going to other stores when u can get the best from this store. Patronised them and thank me later!”

Helpful Report

Posted 4 years ago

“My elder sister introduced me to this online shopping site, LightInTheBox. I really enjoyed their services with good quality and affordable products. After few weeks of shopping, I couldn't keep it to myself. So, I invited my friends and they so much loved it. Thank you for your services. LightInTheBox.”

Helpful Report

Posted 4 years ago

“I love this site,mist so user friendly. it was so easy for me to navigate through many products of my choice, and most of all their customer support is one in a million, you get a comprehensive detailed answer to your question in no time. The price of the product is also affordable. I really like this.”

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Posted 4 years ago

“I really enjoyed shopping with you guys. Good prices, good customer service, (your customer care was so exceptional). The delivery was right on time and the quality of the products was just like I wanted.”

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Posted 4 years ago

“Well it was really a very good experience, shopping with LightInTheBox. I genuinely loved how fast they were in delivering my product even in these pandemic times. Their customer service is also super fast in responding which is all you need. Keep up the good work”

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Posted 4 years ago

“Heard about lightinthebox from a close friend, she highly recommended them and when i wanted to get some new clothes for my kids they were the option. The prices were affordable and the delivery came smoothly. I also changed my wedding bands and the ones I got from them was beautiful. Definitely one of my favourite places to shop.”

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Posted 4 years ago

“Shopping with light in the box was a really amazing experience. Delivery was very fast and customer service was on point, Unlike some other online shopping platforms I have shopped with previously. Amazing services, amazing quality products and fast delivery all in one. I got the best shopping experience from LightInTheBox. I think everyone deserves sick an experience.”

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Posted 4 years ago

“It was quite a lovable experience shopping with light in the box,the price was affordable and the delivery was quite fast.”

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Posted 4 years ago

“Lightinthebox is a great shipping company which is reliable, I have used it alot and their delivery is great, also their customer service is excellent and I have recommended this to some of my friends and relatives who uses online stores and most of them are using it.”

Helpful Report

Posted 4 years ago

“Lightinthebox is a great shipping company which I used a lots, their delivery is very fast and the customer service is excellent, and I have recommended this company to all my friends. And most of them are using it for online shopping.”

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Posted 4 years ago

“Lightinthebox is a very very good platform to shop online. Their website interface is user friendly, their customer care service is also commendable. I will definitely recommend a first time online shoppers to try out LightInTheBox. I have been using the platform for many years now, I have not had any cause to regret shopping with LightInTheBox.”

Helpful Report

Posted 4 years ago

“This is a wonderful online store, its easy to find anything you want on LightinTheBox , the delivery of your purchase is fast and reliable, the prices are affordable, there are always flash sales going on and that makes shopping more interesting and fun. Their return policy is so customer friendly.”

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Posted 4 years ago

“LightinTheBox is a top notch online market, their prices are affordable, their delivery is fast and reliable, their products are of wonderful quality. The regular flash sales they do too is another thing that makes me to keep coming back to always shop and if you have a problem with your product on delivery there is a standard return policy which is customer friendly.”

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Posted 4 years ago

“Wow LightInTheBox is very nice, I just shopped with them and had a little complaint but it was dealt with well by their nice customer service and the good I ordered was delivered quickly. I will recommend others to try it because they are efficient and reliable.”

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Posted 4 years ago

“LightInTheBox has made shopping easier. I can buy whatever I need in just a matter of seconds without having to go to the mall. There is a variety of commodities so I have a wide range of designs to choose from. LightInTheBox has also brought a happy online experience. Their prices are affordable and relatively cheap. Their shipping is also timely and very reliable. They can reach you in whatever part of the world.”

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Posted 4 years ago

“LightInThebox is the best.There are lots of options to chose from.Good quality, best deliveries, best customer service support and lower prices.”

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Posted 4 years ago

“Lightinthebox upholds an amazing customer service that puts a smile on my face anytime I shop in their site. And their delivery is always on time, sometimes even faster than expected, I will continue to patronize them and I recommend Lightinthebox for all.”

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Posted 4 years ago

“I placed an order for personal protection products for my employees and my package arrived well on time. I tracked it the moment my order was shipped and before i knew it, i had gotten my package and that was quite impressive. I'm happy with the quick delivery.”

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Posted 4 years ago

“LightInTheBox gave me the best service and delivered within the said period as they promised. Their customer service was as professional and as friendly as can be. I would most likely recommend this to anyone and assure them of good service.”

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Posted 4 years ago

“I was wowed with my experience with Lightinthebox. I had the best online shopping experience. The dress I ordered was exactly as I saw it and shipped swiftly. Easily tracked and got it on time and I am sure going to recommend the site to all my friends.”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews