LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Earlier, i did complain of not receiving my orders. I am glad to announce after exchanging emails back and forth. I have received my refund. Thank you customer services light in the box.”

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Posted 5 years ago

“After ordering, I started reading these reviews and was shocked at all the poor ratings. The next day my order showed up. I am happy with the order and would buy from them again. I just liked some of their designs.”

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Posted 5 years ago

“The clothes were not quite the material stated in the pictures however for the money they were absolutely fine. Delivery took about 3 weeks though when it stated 5-7 days. Overall though these clothes are really nice and service is good. I'd buy from them again”

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Posted 5 years ago

“I have ordered 3 times from this company. Yes it takes weeks and weeks but I knew to expect that. The first order was for 2 pairs of dance shoes. No issues there. 2nd order was for a triathlon suit which I love and it fits well and quality is good. I did have to pay customs charge on this so the 3rd order for some cycling clothes I paid extra (£1 I think) for refund of the customs charge. When I then got a charge I sent a photo of the royal mail card to them for refund but refund was in the form of credit on the account not direct to me. But I will probably order from them again.”

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Posted 6 years ago

“After I wrote a review on the “LightInTheBox’ I got an email from them regarding the duty that I paid and the give me credit, I might not order any top or dress, but I like to test them one more time through shopping other stuff, like shoes, bag. I think base on the customer service they have they deserve one more chance. Shirin”

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Posted 6 years ago

“the products i received were good although it did take some time to receive them.”

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Posted 7 years ago

“The prices are amazing, and the dress is beautiful. Shipping took a little longer than I had anticipated, but I’m very grateful for the quality of the dress.”

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Posted 7 years ago

“The prices are amazing, and the dress is beautiful. Shipping took a little longer than I had anticipated, but I’m very grateful for the quality of the dress.”

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Posted 7 years ago

“Amazingly low prices, so many products to choose from and good quality. Only delivery takes up to two weeks, but it says so online so can't complain!”

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Posted 7 years ago

“They had items I was looking for at a competitive price and cheap delivery.”

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Posted 8 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews