I have ordered 3 times from this company. Yes it takes weeks and weeks but I knew to expect that. The first order was for 2 pairs of dance shoes. No issues there. 2nd order was for a triathlon suit which I love and it fits well and quality is good. I did have to pay customs charge on this so the 3rd order for some cycling clothes I paid extra (£1 I think) for refund of the customs charge. When I then got a charge I sent a photo of the royal mail card to them for refund but refund was in the form of credit on the account not direct to me. But I will probably order from them again.