LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,186 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 22nd July 2025

Jamie Smith

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lightinthebox upholds a very friendly customer service that puts a smile on your face while shopping and their delivery is one of it's kind because your order gets to you faster than expected. I love this online shopping site that has met with all my need.”

Helpful Report

Posted 4 years ago

“LightInTheBox made my life easier by providing a quality product and on time shipment. I recommend this product for all my friends , family and any one who is in need of good online shopping experience. they make all the detail staffs easy for user that make them different from other online shopping platforms out there.”

Helpful Report

Posted 4 years ago

“I just love the array of products that you can choose from. The customer care on there are nice and from my experience, they usually respond back to you rather fast. I also got my mother, my aunt, and some other family and friends to use their services. I am definitely using their services over and over again.”

Helpful Report

Posted 4 years ago

“I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking. I could not be happier with the quality as I was a little nervous at first. So I have recommended this to some of my friends and relatives.”

Helpful Report

Posted 4 years ago

“I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. I could not be happier with the quality as I was a little nervous at first. So I have recommended this to some of my friends and relatives.”

Helpful Report

Posted 4 years ago

“Very good quality and kept packed the dress very well. Thank you very much I will keep shopping in here. it is beautiful.”

Helpful Report

Posted 4 years ago

“Love the layout. Amazing”

Helpful Report

Posted 4 years ago

“Overall shopping experience was great. I got exactly what I ordered and right on time too. I will definitely shop with them again.”

Helpful Report

Posted 4 years ago

“I ordered some cycling products at the beginning of June. Initially I was concerned as the company took my money and I received no order number. However, after 5 weeks, the cycling jersey arrived and I am happy with it and relieved that my money had not just gone into some black hole.”

Helpful Report

Posted 5 years ago

“My daughter ordered shellac nail equipment costing 100 euros after waiting several weeks no delivery!!! She has emailed/contacted you several times and never had reply! You took her money quick enough and didn’t deliver goods! We will be reporting you and ensuring everyone knows your a scam company!”

Helpful Report

Posted 5 years ago

“I am so glad to have a problem signing in to buy a product. Decided to read reviews and NOW , I am really thankful. You r a scam site and I intend to report u as such. Anyone that reads this review, please report this site. China once again causing problems and disease. Since my email address had to be inserted, I am nervous about u hacking my phone and other issues that arise from companies I have dealt with in your area. Once again, I may have to spend time with , my uncle , an AG , to fully resolve issues with my personal data.”

Helpful Report

Posted 5 years ago

“Ordered an item for my wife for Mother's Day with plenty of lead time, as the company was specific about how long it would take to deliver the item. Delivery was within the projected window and item was as expected. Price was great, quality good.”

Helpful Report

Posted 5 years ago

“Thou it took some time but I got my phone case and it it beautiful thank you❤️”

Helpful Report

Posted 5 years ago

“Scam. Sucker play without a doubt. Claim they area New York stock exchange company. Fraud”

Helpful Report

Posted 5 years ago

“Would have loved to see these reviews before, I also paid for expedited shipping and 16 days have received nothing this is a scam as reported and says usd but my credit card has a foreign exchange charge also, Use amazon not this scam.”

Helpful Report

Posted 5 years ago

“Despite some of the bad reviews I've read, my problem was resolved in a timely fashion . Although ,there is still bit of a bug when changing your shipping address during your order, it can be resolved quite easily . All you need to do is cancel your order, and change address in your profile. They will refund money, and rewards promptly. Where you can use for the same order you cancelled.”

Helpful Report

Posted 5 years ago

“My package came in less than three weeks. Was wrong color but other than that I am very happy.”

Helpful Report

Posted 5 years ago

“I looked at the reviews for light in the box and was very suspicious and I had risked my luck on a watch which surprisingly arrived 1day late which I can deal with but overall I had a good experience.”

Helpful Report

Posted 5 years ago

“I bought some bike clothes from them. The items took longer than usual to arrive, but they did, and they fit properly. I have biked 10-12 miles in this outfit, without a problem. I don’t expect them to last forever, but at these prices I don’t mind. I’ve ordered more bike clothing and everyday shirts from them, and I’ll be interested in seeing what they look like and how soon they will arrive.”

Helpful Report

Posted 5 years ago

“Everybody knows that fabric is the secret of beauty for a wedding. But they don’t know a place where they can buy these beautiful fabric items. Come here Seven Star Wedding Decor Mall provides a wide range of fabric for wedding decor, curtains, carpets, cushion covers, table covers, chair covers, panels, umbrellas and much more at very affordable prices. Visit: http://weddingdecormall.com/”

Helpful Report

Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,186 reviews