LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LightInTheBox has made shopping easier. I can buy whatever I need in just a matter of seconds without having to go to the mall. There is a variety of commodities so I have a wide range of designs to choose from. LightInTheBox has also brought a happy online experience. Their prices are affordable and relatively cheap. Their shipping is also timely and very reliable. They can reach you in whatever part of the world.”

Helpful Report

Posted 5 years ago

“LightInThebox is the best.There are lots of options to chose from.Good quality, best deliveries, best customer service support and lower prices.”

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Posted 5 years ago

“Lightinthebox upholds an amazing customer service that puts a smile on my face anytime I shop in their site. And their delivery is always on time, sometimes even faster than expected, I will continue to patronize them and I recommend Lightinthebox for all.”

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Posted 5 years ago

“I placed an order for personal protection products for my employees and my package arrived well on time. I tracked it the moment my order was shipped and before i knew it, i had gotten my package and that was quite impressive. I'm happy with the quick delivery.”

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Posted 5 years ago

“LightInTheBox gave me the best service and delivered within the said period as they promised. Their customer service was as professional and as friendly as can be. I would most likely recommend this to anyone and assure them of good service.”

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Posted 5 years ago

“I was wowed with my experience with Lightinthebox. I had the best online shopping experience. The dress I ordered was exactly as I saw it and shipped swiftly. Easily tracked and got it on time and I am sure going to recommend the site to all my friends.”

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Posted 5 years ago

“Lightinthebox upholds a very friendly customer service that puts a smile on your face while shopping and their delivery is one of it's kind because your order gets to you faster than expected. I love this online shopping site that has met with all my need.”

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Posted 5 years ago

“LightInTheBox made my life easier by providing a quality product and on time shipment. I recommend this product for all my friends , family and any one who is in need of good online shopping experience. they make all the detail staffs easy for user that make them different from other online shopping platforms out there.”

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Posted 5 years ago

“I just love the array of products that you can choose from. The customer care on there are nice and from my experience, they usually respond back to you rather fast. I also got my mother, my aunt, and some other family and friends to use their services. I am definitely using their services over and over again.”

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Posted 5 years ago

“I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking. I could not be happier with the quality as I was a little nervous at first. So I have recommended this to some of my friends and relatives.”

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Posted 5 years ago

“I had an excellent experience. They answered my email promptly and assured me my order would be shipped in time. I received numerous tracking updates on my phone and the dresses are gorgeous. I could not be happier with the quality as I was a little nervous at first. So I have recommended this to some of my friends and relatives.”

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Posted 5 years ago

“Very good quality and kept packed the dress very well. Thank you very much I will keep shopping in here. it is beautiful.”

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Posted 5 years ago

“Love the layout. Amazing”

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Posted 5 years ago

“Overall shopping experience was great. I got exactly what I ordered and right on time too. I will definitely shop with them again.”

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Posted 5 years ago

“I ordered some cycling products at the beginning of June. Initially I was concerned as the company took my money and I received no order number. However, after 5 weeks, the cycling jersey arrived and I am happy with it and relieved that my money had not just gone into some black hole.”

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Posted 5 years ago

“My daughter ordered shellac nail equipment costing 100 euros after waiting several weeks no delivery!!! She has emailed/contacted you several times and never had reply! You took her money quick enough and didn’t deliver goods! We will be reporting you and ensuring everyone knows your a scam company!”

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Posted 5 years ago

“I am so glad to have a problem signing in to buy a product. Decided to read reviews and NOW , I am really thankful. You r a scam site and I intend to report u as such. Anyone that reads this review, please report this site. China once again causing problems and disease. Since my email address had to be inserted, I am nervous about u hacking my phone and other issues that arise from companies I have dealt with in your area. Once again, I may have to spend time with , my uncle , an AG , to fully resolve issues with my personal data.”

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Posted 5 years ago

“Ordered an item for my wife for Mother's Day with plenty of lead time, as the company was specific about how long it would take to deliver the item. Delivery was within the projected window and item was as expected. Price was great, quality good.”

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Posted 5 years ago

“Thou it took some time but I got my phone case and it it beautiful thank you❤️”

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Posted 5 years ago

“Scam. Sucker play without a doubt. Claim they area New York stock exchange company. Fraud”

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Posted 5 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews