LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hemsidan är bra uppbygg och den är välkonstruerad, så man hittar saker lättare än vanliga sidor som kan lagt under helt fel flik, jag är inne på hemsida flera gånger om dagen och handlar inte jämnt men mer för se nå nytt kommit fram. snabb leverans vissa men det är nåt dåliga långaaaaaaaa leverans tiderna”

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Posted 4 years ago

“Kaikki mennyt hyvin ja tuote oli mitä pitikin”

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Posted 4 years ago

“Slow delivery but understendable. And finally delivered, what is a plus. Tracking and customer service not intuitive.”

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Posted 4 years ago

“I was very happy with the actual product. The 'Manbag' is a very good product and I am very happy with it. However I was less than impressed with the delivery. It wasn't clear that the item was sent from abroad. Personally I try to only buy British Products. But as I said it is a good product and I am very happy with it.”

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Posted 4 years ago

“Very happy with the goods purchased & customer service. Due to Covid & international delivery times I am now aware that i need to allow longer delivery times.”

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Posted 4 years ago

“Cannot quite understand how you manage to carry such a wide variety of stock items! Very pleased with all items ordered so far. Happy 2021 to all at LightInTheBox, and thank you. Regards Roger Villiers (UK)”

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Posted 4 years ago

“Product arrived ok and is working well.”

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Posted 4 years ago

“I have Received a number of orders which I have been happy with. Unfortunately my last order, items were of a poor quality and an electronic item was defective. Full refund received . Thanks”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. We are really sorry that the order doesn’t meet your satisfaction. We'd like to help you investigate what caused the problem. Then we will provide solutions for you accordingly. If we confirm we made any mistake, we will take full responsibility of it. I had conducted new Ticket ID =22511283 in our ticket center and provide details about our new solution. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Posted 4 years ago

“I recently bought two wall hangings, which turned out to be very high quality and incredibly good value. Dispatch was taking longer than expected, so I queried it with them and soon received a reassuring reply. Pre-Christmas demand was higher than they'd expected, but they did eventually deliver the goods before Christmas, which was what mattered. It would help if they made it clear on the website where goods would be dispatched from and how - air mail from China being much faster than by boat! The tracking info on the account was a bit confusing, but still helpful - room for improvement there.”

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Posted 4 years ago

“Slow to deliver but have been kept in the loop regarding progress of my order. One item has arrived the other two still waiting for which were ordered at the beginning of Dec. Would still recommend as communication has been excellent.”

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Posted 4 years ago

“Hap to purchase from LightinTheBox anytime”

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Posted 4 years ago

“Much enjoyed by all.. unusual and fun”

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Posted 4 years ago

“Watch strap ordered Nov 16th & still hasn’t arrived??”

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Posted 4 years ago

This is Customer Service Supervisor from Lightinthebox. I would like to help. Your order was shipped via SunyouMail on 2020-11-18. The tracking number is 9063780011706. Delivery normally takes business days: 15-30 / calendar days: 21-42. So normally you shall receive the package before Dec. 30th, which is 42nd days of shipping. However, we are afraid that your package might be delayed because it's really a busy time for the worldwide carrier, along with the COVID-19 will also delay shipment. I had conducted new Ticket ID =22468553 in our ticket center and will help you investigate the case further. please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.

Posted 4 years ago

“Items as described and delivered safely. Thank you”

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Posted 4 years ago

“I am very happy with the quality of goods received and the sizing is accurate. I like the colours and designs of the items I have picked. I find delivery time to b very quick and the goods usually arrive earlier than expected. Overall very good.”

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Posted 4 years ago

“I ordered 2 shirts for my kids and its arrived on time.excellent quality and uniq products.great items nice selection of products.I am happy about quick delivering.They pay attention to each customers.Also its a good company with more selections of products.I will be buying more.I recommend for everyone.”

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Posted 4 years ago

“This service is my best I really thought it was not what I expected after my in-laws told me ... I decided that I should try it and when I ordered one of their product on 21st of November and I received it the next day...I really love and appreciate your service thanks a lot good job”

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Posted 4 years ago

“Lightinthebox.com est un bon site je les connues par les recherches web ,et je le trouve parmi les meilleur site d'achat en ligne car en as une grand choix de produits et en plus les reduction ,comme les reduction de fin d'annee ,alors essayer le et vous serez satisfait”

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Posted 4 years ago

“Late arrival. Inadequate communication. Wrong color. But the dress is well tailored and has excellent quality.”

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Posted 4 years ago

“Late arrival. Inadequate communication. Wrong color. But the dress is well tailored and has excellent quality.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews