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LightInTheBox Reviews

3.8 Rating 9,181 Reviews
69 %
of reviewers recommend LightInTheBox
3.8
Based on 9,181 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 10th September 2024
THOMAS TRAINER
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Robert Morley
LightInTheBox 5 star review on 27th August 2024
Shaun Phillips
LightInTheBox 5 star review on 14th August 2024
Lorraine Tierney
428
Anonymous
Anonymous  // 01/01/2019
I received a dress that was the wrong size. Although disappointed at first with the customer service, lightinthebox are in the process of dealing with my complaint satisfactorily and have promised a full refund.
Helpful Report
Posted 4 years ago
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction. I had conducted new Ticket ID =22768749 in our ticket center and provide NEW solutions for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Posted 4 years ago
Good amount of items available to buy, reasonably priced and generally good quality.
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Posted 4 years ago
About two weeks ago I ordered a puzzle from Light In The Box. I have not yet put it together but it seems like decent quality. The box arrived slightly damaged around the edges, which generally is not the producers fault, could however be due to poor packaging. Nothing too bad though. The package arrived about a day or two late, which seems normals during current times. Overall I am sattisfied with my order and from my current experience with the provider would recommend to shop puzzles on this site.
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Posted 4 years ago
So i am having a bad experience with them. They said my order arrived and i wasn’t at home bla bla, it’s lockdown and at that time it was around Christmas so where I could have been. And they have received the items back but they have my money and won’t refund it. Funny thing is that they didn’t respond my emails, but they responded on the reviews. They told me they can’t refund or sand back my order until i PAY AGAIN. Butttt they’ll make me an offer: i have to change my review (from 1 star to 4-5) and give all mai money back. So here it is: 4 stars, i’m waiting again for my money. I have all the proofs, screen shots of everything, if you not refund, i’ll go to police, lawyers, bank, whatever it takes.
Helpful Report
Posted 4 years ago
In these strange and testing times, the communication about delayed delivery was very good, with prompt replies to my enquiries. Also some compensation for late delivery was most welcome. The quality of the goods, all bike clothing related have been very good and worth the wait.
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Posted 4 years ago
Very nice could be a b it quicker delivery but goods are nice
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Posted 4 years ago
I am very hapy with the products I have received so far by light in the box,they have an array of clothing,lighting,shoes and various other items to choose from,and to say my items were coming from so far away they luckily arrived in one piece,my only let down would be I ordered some gifts at the beginning of december for Christmas and they actually took a month to arrive, arriving after christmas,this was dissapointing even with the covid situation and logistic problems I had received an email about from light in the box,however at least I was kept updated as to my items tracking stages though my account though some information on checking that could also be somewhat vague.The actual items I was pleased with and found light in the box to have quirky unusual items I may not of found anywhere els.
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Posted 4 years ago
Excellent service delivery ordered and got my products in no time. Very fast and reliable I'm really happy light in the box, keep it up.
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Posted 4 years ago
Customer service leaves a little to be desired, but the speed of delivery and the quality of the product are undeniable. Would buy again for sure !!
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Posted 4 years ago
Their service is very good & authentic product. Sometimes delivery delay but they honestly deliver the products. Highly recommended.
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Posted 4 years ago
He hecho varias compras desde el sitio y hasta el momento no he tenido ningún problema. La calidad de las telas son medianamente buenas, buen soporte y en general, bastante seguro.Lo recomiendo!
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Posted 4 years ago
This is one of the best online shopping platform, fast delivering and genuine...keep it up
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Posted 4 years ago
Le doy un 4 de 5, he hecho compras desde allí y la calidad de las telas son medianamente buenas (de acuerdo a lo que pagué) y el tiempo de entrega es rápido, buena atención en soporte, en general, me parece un sitio seguro para comprar.
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Posted 4 years ago
Item arrived fairly quickly considering we ordered it over Christmas period, good quality hoodie, and I did get replies via my email,
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Posted 4 years ago
These Sexy Metal 6in Stiletto Heels arrived nicely package there very nice to wear and feel so sexy to wear as well and nice to walk in to
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Posted 4 years ago
Fuss free transaction and product arrived sooner than the original forecast.Had the goods needed to be returned there was no instructions for this.
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Posted 4 years ago
Les produits correspondent aux commandes, mais il faut faire attention aux tailles prendre une taille au dessus... pour les délais de livraison il fait s'armer de patience, compter au moins 6 semaines.
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Posted 4 years ago
Products and prices good. Resolution of error not bad but lengthy process. Best response from link in messenger. Overall quite good site.
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Posted 4 years ago
Satisfied with overall experience, but can do better.
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Posted 4 years ago
Your delivery is efficient unlike some other companies, I've only got an issue with your return policy takes so long to respond
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Posted 4 years ago
LightInTheBox is rated 3.8 based on 9,181 reviews