LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,181 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,181 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the price the fabric, and fit is very good, but the delivery let's the company down. Still waiting for my last order which has been weeks.”

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Posted 2 years ago

“Excellent first experience my parcel arrived earlier than expected will definitely be recommending you to all my friends and family”

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Posted 2 years ago

“Loved me dress. I am a size 10 - the dress is a little on the large size.”

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Posted 2 years ago

“The 2 dresses were 4 out of 5 because the sizes seem to be smaller than ordered. 18 uk comes as 16 UK”

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Posted 2 years ago

“I ordered 4 items which arrived much faster than I had expected,m the lead time given was around 10 - 12 weeks but it,in fact, arrived within 3 - 4 weeks, I wasn't expecting the best quality, fit or description, but this too wasn't the worst. 2 of the items fitted beautifully, the other 2 were only slightly over my size but I had ordered a larger size. I wanted to return 2 of the items because 1 wasn't of good workmanship it was slightly lopsided and I didn't like it, the other wasn't as the photo, close but not quite the same. I went through the appropriate method to get the 2 items returned and was offered a 50% credit refund if I kept them. It was easier to keep the credit because I was ordering more goods anyway than going through the hassle of returning the goods and waiting for postage refund as well as goods refund. Overall they dealt with my order and return issue very well and were very quick to respond to each issue/query. For the price of goods I am very happy with this company and have placed my 2nd order.”

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Posted 2 years ago

“Pretty colourful material but it is a lot thinner than i expected. Its a bit small on fitting ,I ordered a 3xxxl (usually a 18) and was just a bit tight.”

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Posted 2 years ago

“Wanted to return one item. Seller wanted photographic proof of problem. We declined. Seller resolved the issue in other way . I.e., a partial refund. Buyer happy with that solution. Thanks will look forward to having further goods from seller. Happy with service now.”

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Posted 2 years ago

“Sizing can be a bit suspect, UK sizing very different. I would suggest ordering 1 or 2 sizes bigger Quality of some goods are inferior than appears in pictures, many tops are see through not shown in pictures. Designs are great and not found in UK sadly and the selection of colours are brilliant. Overall you have to take care in ordering but when the item fits and quality is good then you can end up with a smashing and unusual outfit”

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Posted 2 years ago

“Very good quality and quick service”

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Posted 2 years ago

“4 out of 5 would have been 5 out 5 only for the very high cost of shipping”

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Posted 2 years ago

“Luvin the T-shirts I ordered last time. They fit well and are very comfortable. They are good summer clothes x”

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Posted 2 years ago

“Very easy and a great different choice of guys clothes. Sizes are true . Delivery a little slow but not too bad .”

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Posted 2 years ago

“Prompt emails for any queries. Delivery delays understandable as USA far from UK but worth waiting for beautiful, "different" items.!”

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Posted 2 years ago

“I have been deleted with the product I have received the service had been good I will give you 4 **** Thanks Sidney”

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Posted 2 years ago

“It was my first time EVER to order clothes on line. I was in overall terms VERY pleased. I thought the sizes were accurate. (I ordered Extra Large even though I take Large normally. The items were as described. I was a bit disappointed with the clarity of the pattern on one top. Price was excellent and delivery time from Hong Kong to Ireland was impressive.”

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Posted 2 years ago

“Everything was packed well and it arrived in the estimated time that I got from the beginning. The products are true to size in reviews and guide”

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Posted 2 years ago

“Overall very pleased with all my purchases. Delivery much longer than expected, each time, but putting this down to by homebase - Ireland. Wish there were more cotton made tops rather than polyester which can be unflattering.”

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Posted 2 years ago

“Very affordable fashion with some great clothes. They take a while to arrive here in UK, but worth the wait.”

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Posted 2 years ago

“I have got a jacket and sweatshirt both are great, I have several more tee shirts on order and should get them soon.”

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Posted 2 years ago

“I am impressed by the quality of the goods I have purchased for the money and also the speedy delivery from so far away. I find no problem here”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,181 reviews