LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress and I was really happy with the quality and speed of delivery.”

Helpful Report

Posted 3 years ago

“The dress was lovely, but too tight around bust. I compared uk sizes, but I should have gone a size up. Didn't return as you have to pay postage.”

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Posted 3 years ago

“I recently purchased 3 items from Light in the box. Two of the items were GREAT, one of the items was damaged. I wrote to Light in the box attaching a couple of images to explain the damage. I received a message saying they would gladly replace the item as they could clearly see the image on the long sleeved t-shirt wasn't right. Happy with their offer of a replacement. Awaiting New Delivery to arrive”

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Posted 3 years ago

“Have bought several dresses from Light in the Box and have been really pleased with most of them. Sizes vary between outfits so it is best to check before ordering.”

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Posted 3 years ago

“Delighted that I've managed (at last) to buy a dress online that I'm happy with. Quick delivery, material as expected, but a little wider than I thought it would be. Looks great with a wide belt. Thank you”

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Posted 3 years ago

“I was pleased with the items I have received so far. The timeline of the delivery was longer than I would have anticipated.”

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Posted 3 years ago

“I really like the designs of the clothes but in some instances, I think the quality of the material doesn't match the prices being charged.”

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Posted 3 years ago

“Shipping too expensive”

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Posted 3 years ago

“They are have very good selection of goods,with some very good price deals.l live in the UK so postage can take up to 3 weeks or more,but items are coming from China .”

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Posted 3 years ago

“The two tops arrived quickly without damage despite coming to the UK from the USA. The quality of the material if good as is the finish. My wife is very pleased with both tops which are ideal for summer use,”

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Posted 3 years ago

“Great, original shirts in a wide range of colours and designs. Just make sure that you check the size, because a 2XL means different things in different parts of the world !!”

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Posted 3 years ago

“For the price the fabric, and fit is very good, but the delivery let's the company down. Still waiting for my last order which has been weeks.”

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Posted 3 years ago

“Excellent first experience my parcel arrived earlier than expected will definitely be recommending you to all my friends and family”

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Posted 3 years ago

“Loved me dress. I am a size 10 - the dress is a little on the large size.”

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Posted 3 years ago

“The 2 dresses were 4 out of 5 because the sizes seem to be smaller than ordered. 18 uk comes as 16 UK”

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Posted 3 years ago

“I ordered 4 items which arrived much faster than I had expected,m the lead time given was around 10 - 12 weeks but it,in fact, arrived within 3 - 4 weeks, I wasn't expecting the best quality, fit or description, but this too wasn't the worst. 2 of the items fitted beautifully, the other 2 were only slightly over my size but I had ordered a larger size. I wanted to return 2 of the items because 1 wasn't of good workmanship it was slightly lopsided and I didn't like it, the other wasn't as the photo, close but not quite the same. I went through the appropriate method to get the 2 items returned and was offered a 50% credit refund if I kept them. It was easier to keep the credit because I was ordering more goods anyway than going through the hassle of returning the goods and waiting for postage refund as well as goods refund. Overall they dealt with my order and return issue very well and were very quick to respond to each issue/query. For the price of goods I am very happy with this company and have placed my 2nd order.”

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Posted 3 years ago

“Pretty colourful material but it is a lot thinner than i expected. Its a bit small on fitting ,I ordered a 3xxxl (usually a 18) and was just a bit tight.”

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Posted 3 years ago

“Wanted to return one item. Seller wanted photographic proof of problem. We declined. Seller resolved the issue in other way . I.e., a partial refund. Buyer happy with that solution. Thanks will look forward to having further goods from seller. Happy with service now.”

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Posted 3 years ago

“Sizing can be a bit suspect, UK sizing very different. I would suggest ordering 1 or 2 sizes bigger Quality of some goods are inferior than appears in pictures, many tops are see through not shown in pictures. Designs are great and not found in UK sadly and the selection of colours are brilliant. Overall you have to take care in ordering but when the item fits and quality is good then you can end up with a smashing and unusual outfit”

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Posted 3 years ago

“Very good quality and quick service”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews