LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to have a bad experience with the company. Items are shipped speedily, arrive in good order and are as expected. I can highly recommend the #company.”

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Posted 10 months ago

“Always a bit dubious when it comes to ordering clothes online, I really needn't have worried when it comes to Light In The Box. A couple orders so far and I really can't fault the quality and service. It has been an excellent journey and with so much choice there is really something for everyone here.... from the sublime to the dynamically abstract. Amazing....”

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Posted 10 months ago

“Product does not work as discribed and unable to return total rip off”

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Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103940879 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“I found it very easy to find,select and pay for my items.A fantastic choice of items to chose from and delivery is as quick as it can be.”

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Posted 10 months ago

“It was a good product to buy it. I am very happy .”

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Posted 10 months ago

“Arrived as expected. Product was 👍 great.”

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Posted 10 months ago

“to complicated”

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Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103910509 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“IT IS JUST RIGHT LIGHTING OUR COUNTER”

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Posted 10 months ago

“happy with the outcome from customer services”

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Posted 10 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103908844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“My daughter put these cord lights on the bags she makes and they look impressive. Good value and p&p. Quickly sent too.”

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Posted 10 months ago

“Brilliant service and great product”

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Posted 10 months ago

“1st Class Item's:”

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Posted 10 months ago

“I ordered 6 dining chair covers from Light in the Box. Unfortunately the covers were too big and did not fit my chairs. I contacted Light in the Box and after supplying them with photos and information as requested I was delighted to receive a full refund. I was very happy dealing with this company and would definitely use them again.”

Helpful Report

Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103890883 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 10 months ago

“I had a lovely copy on a T shirt/jumper. of a xmas evening suit, which looks great, all printed on the top. looks the part.”

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Posted 11 months ago

“We purchased a Christmas garage banner and we were extremely pleased with the product, as it was well made and the quality surprised us. It was easy to erect on our shed above our Santa display.”

LightInTheBox 5 star review on 9th December 2025

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Posted 11 months ago

“Light In the Box. Has à excellent online shopping experience. They go to a lot of trouble to make sure your orders are delivered. It's so easy to keep track of your order by following tracking service .excellent service all round. Thanks again Teresa Ireland.”

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Posted 11 months ago

“Haven't received it yet!”

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Posted 11 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103870449 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 11 months ago

“Excellent service, would highly recommend”

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Posted 11 months ago

“I think this store is great value with a great ranger of quality products. I have to almost restrain myself looking a new listing because they are just so tempting”

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Posted 11 months ago

“Just what I wanted. Good prices and excellent delivery. Very pleeased with all my purchases.”

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Posted 11 months ago

LightInTheBox is rated 3.8 based on 9,313 reviews