LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.72

3.7 Rating 8,847 Reviews

68 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.7

Based on 8,847 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 23rd April 2024

421

Anonymous

Anonymous // 01/01/2019

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“LightInTheBox offers great products, at very competitive prices, with top notch customer support too.”

Helpful Report

Posted 2 months ago

“Delighted with my top . Ordered from Ireland had it real fast was first time ordering so was nervous but ordering, am trilled”

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Posted 2 months ago

“Здравствуйте,благодарю вашу команду за ваше внимание и ответственность в вашей работе.”

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Posted 2 months ago

“Product does not work, I charged it for 24 hours and when I switch it on the is no sign of live, I down loaded the app and it device doesn't even show on my wifi network. Over all very disappointed, I tried to request a return. Process is very completed.”

Helpful Report

Posted 2 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible? Sincerely Megha Customer Service

Posted 2 months ago

“Happy Customer Very nice quality, Good Price too.”

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Posted 2 months ago

“This company has rather amazed me. In a good way. They present, via online images and brief, clear information, an enormous range of goods, all kinds of things. And the prices are so low that when I first bought some things, jewelry for instance, I expected them to look and feel really cheap and tacky. But not so! All the things I've acquired have really looked and felt good quality. I don't know how the business model works, but I do know this is a well run company:- orders work, payments work, delivery works, and the goods are just that - good!”

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Posted 2 months ago

“Really nice shirt. Good quality, true to size & arrived earlier than expected.”

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Posted 2 months ago

“Products and promotions are different between online and the phone app. I like the advantage of seeing more details on my lap top but loose the advanage of using my postage option whick I have paid for.”

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Posted 2 months ago

“I've only recently found this unusual site, it offers what many would regard as your usual items but also, if you're looking for something out of the ordinary or even something with a sense of humour, this is certainly top billing, and I will certainly keep calling on this collection of different time and time again, sizes are accurate and their uniqueness is temptation itself, I like it a lot, ENJOY yourself.”

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Posted 2 months ago

“I'm really not sure how I feel right now, initially I received my order and was happy enough, I only ordered a couple of said items, I went back to reorder and what I had initially paid €3.99 for had now gone up to over €31 each, so basically a scam?? I won't be ordering from this website again as they have lost my trust!! Beware if you think you will need more of something, order it all at the start or you might lose out like I have.”

Helpful Report

Posted 2 months ago

Dear Julie, We appreciate your feedback, and we understand your concerns about the change in pricing. We want to assure you that any adjustments in prices are carefully considered and are typically influenced by various factors, including production costs, availability, and market conditions. We understand the importance of trust and transparency in our relationship with customers, and we apologize if the change has caused any inconvenience. If there are specific items you're interested in or if there's anything we can do to address your concerns, please reach out to our customer service. We value your feedback and are committed to providing you with the best possible experience. We hope to have the opportunity to regain your trust and serve you better in the future. Thank you for bringing this to our attention. Regards, Megha lightinthebox.com

Posted 2 months ago

“The product was easy to purchase and was delivered on time. I will be buying again.”

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Posted 2 months ago

“They're very helpful.and they listen, and take on board what you say.great website...”

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Posted 3 months ago

“shopping with light in the box is a realpleasure and so easy”

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Posted 3 months ago

“Any clothes I bought lightinthe box have been true to size and exactly as described. I'm always happy with my purchases.”

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Posted 3 months ago

“Struggling to find out how to return items.”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102391380 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“Easy to follow website great prices and good choices”

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Posted 3 months ago

“I am thoroughly impressed by this company. They offer a huge range of quality products, guaranteed to please every taste, and I have had nothing but first class service from them. But don't take my word - try them for yourself; you won't be disappointed!”

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Posted 3 months ago

“My orders havee always received immediate attention and delivery is as stated or earlier”

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Posted 3 months ago

“I have placed 2 orders recently and have not been able to track them One of them is past delivery date According to your website they have been shipped and have arrived in Dublin but no further info as courier Fastway have not got them on their system Would appreciate an update Thanks”

Helpful Report

Posted 3 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102359215 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 months ago

“Thought this might be a scam but pleasantly surprised at level of service and quality of products”

Helpful Report

Posted 3 months ago

LightInTheBox is rated 3.7 based on 8,847 reviews