LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Very pleased with my Christmas Sweatshirt. You are beyond compare for Christmas outfits. There is nothing here where I live that would make me want to buy.”

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Posted 6 months ago

“Good shipping time considering how far the warehouse is. Quality of clothes purchased was very good for the price.”

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Posted 6 months ago

“In delighted with all my purchases from Light in the box.From coats to trousers and tops to dresses each one beautiful.True to size and above all happily colourful and a pleasure to wear.I will be a regular customer.”

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Posted 6 months ago

“I'm very happy with all the products that i have bought since i opened the account and happy with the postage and courier service”

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Posted 6 months ago

“Good company. Kept informed about my order. And the item I got was great .”

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Posted 6 months ago

“Extremely pleased with the whole process. no hasssle, item purchased was to order with delivery as requested. Will continue to use.”

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Posted 6 months ago

“Good quality items arrived on time and in good condition would recommend this company”

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Posted 6 months ago

“some sort of delay in completing order but once in transit, quite a speedy delivery - slightly earlier then expected”

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Posted 6 months ago

“Exceptional service. 5 stars!”

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Posted 6 months ago

“I have only good things to say about shopping from this website. The order arrived on time, with notifications for delivery. The cost was at a good point for me and the items I purchased seem to be of excellent quality. I would not hesitate to order from LightInTheBox again!!!”

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Posted 6 months ago

“I'm relatively new to LightinTheBox and a total convert! Wonderful styles, quality and value for money items. Customer service is excellent. Prompt, efficient delivery. I honestly can't fault LightinTheBox. Highly recommended”

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Posted 6 months ago

“I had a very positive experience with this company, I was kept informed of the progress of my purchase all the way and it arrived well within the time they had given me for arrival.”

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Posted 6 months ago

“Sizes are sometimes a bit short.”

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Posted 6 months ago

“Ordered goods...short delay and was given money off. Goods arrived and was as described.Good communication from start to finish”

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Posted 6 months ago

“Great value and very efficient”

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Posted 6 months ago

“All the products I have purchased have been of good quality and have arrived on time.”

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Posted 6 months ago

“Item arrived on time and in perfect condition”

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Posted 6 months ago

“The joggers fitted perfectly and the design is great, the colours are too, I have reccomended this website to all my friends.”

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Posted 6 months ago

“The order was easy and we were kept informed regularly on delivery time.The products are great and work exactly as stated.”

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Posted 6 months ago

“This was my first time of buying from LightInTheBox and I was extremey impressed from the time of order until the delivery. Each day I received an email to let me know at what stage the purchase was at. The wall hanging far exceeded my expectations. It is of beautiful quality and the colours are rich and warm. I'm very much looking forward to completing my decor with it, in the next week or so.”

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Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,138 reviews