LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This top is great! I enjoy wearing it! Good value for money! Keep up the good work, and thanks to all concerned!😍😍😍”

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Posted 5 months ago

“Have purchased several shirts from LightInTheBox and everyone has lived up to expectations. The fit is as described and the workmanship is excellent. My latest order of t-shirts caused a bit of laughter from my wife, as the sleeves are 'unusual'!”

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Posted 5 months ago

“Great Product Great Service Will use again”

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Posted 6 months ago

“I have been delighted with every watch , good quality , reasonable prices and rapid free postage in many cases , I have now started a collection maybe two !!! Give Light in the Box a chance to impress you with their range and quality.”

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Posted 6 months ago

“I ordered a small shirt, but this time I got a medium. At least it's still o.k. to wear. I like the material. It has a good feel to it. Burgundy with a Paisley pattern. I shall wear it to Matlock in Derbyshire in couple of weeks. Not exactly the right size, but it still looks o.k. (Mr. J. Coulter. Ayrshire).”

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Posted 6 months ago

“Wonderful website. Plenty of choice with excellent prices. Sizing is spot on. Try you won't be disappointed”

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Posted 6 months ago

“Our 50 year old son thinks it's wonderful.”

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Posted 6 months ago

“Very pleased with the products that I have bought the quality is very good I ha e plmore orders”

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Posted 6 months ago

“very good items nice quality arrive on time niceley packed”

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Posted 6 months ago

“Fast delivery keep you updated with the items you have perched”

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Posted 6 months ago

“Excellent quality and service”

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Posted 6 months ago

“First time purchasing from Light in The Box and am delighted with the product and the service so much so l have ordered more products.”

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Posted 6 months ago

“I have no problem with the prouducts I bought from Light in the box a good price and good quality will buying some more later on thank you”

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Posted 6 months ago

“I find Lightin' The Box an excellent company that strives to give its customers excellent service in all ways. They are very professional and get this across to their customers. I will certainly purchase more items in the future.”

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Posted 6 months ago

“Excellent products at very affordable prices, highly recommended.”

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Posted 6 months ago

“Good customer service and online information.”

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Posted 6 months ago

“One of the items I purchased was a totally different colour to the picture you used to advertise it. I wanted to return it for a refund but the first thing you told me was that I would have to pay the postage & then made it such a drawn out performance concerning customer services.”

Helpful Report

Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103532592 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 6 months ago

“Some nice clothing and jewellery always delivered promptly”

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Posted 6 months ago

“Fantastic service”

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Posted 6 months ago

“I have been buying items from "Light in the Box" for a while now. I am thrilled with all the items I have bought from this company. The fashions are right up to date, the colours are vibrant and I love everything I have bought from them. Cannot wait to view the latest styles they bring out. Wonderful!!!”

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Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,241 reviews