LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“This is the first time I have used LightinTheBox and I am very pleased with the result. The shirt I bought arrived in good time, was well made, and was exactly as pictured.”

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Posted 11 months ago

“Great value good quality products and look good could not ask for more thank you”

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Posted 11 months ago

“I first discovered Lightinthebox years ago and bought some superhero teeshirts which were fab. I recently re-discovered them and their range of products has grown massively. I bought shoes and a teeshirt which arrived on time and I'm very pleased with both items. I've also ordered a pair of boots, a teeshirt and a pair of trousers which haven't yet arrived but I'm confident that the quality will be excellent.”

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Posted 11 months ago

“good quality items at a great price that fit true to size , look good and feel good”

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Posted 11 months ago

“easy to deal with , good quality.”

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Posted 11 months ago

“Light In The Box provides me with an excellent choice of shirts , Jackets, etc that are different from anything I can buy in my area of Scotland. I wear these clothes when I travel down to England on the train about 3 or 4 times a year to music concerts. I'm extremely happy with everything I've bought so far, & they also give me an idea of when my items should arrive. The colours & prints are just what I'm looking for. (Mr J. Coulter. Ayrshire).”

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Posted 11 months ago

“All fine - no problems with this purchase or delivery.”

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Posted 11 months ago

“Great VFM and. if you shop carefully, you can find some good quality clothing for so many applications - summer or winter.”

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Posted 11 months ago

“I found lightinthebox on facebook, liked the style of some of their shirts, so bought one as a tester. The quality was on the ball. I've since bought another 10 shirts from them. Im a man of a certain age, so like to dream a little younger. (im not really vain) ((no, honest))”

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Posted 1 year ago

“A very informative, constructive website that drew me in to make a purchase from this company. I was informed all the way at each stage where my product was, as I tracked it from its source in China. The speed of delivery, I thought, was exceptional. Thank you.”

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Posted 1 year ago

“received T shirt and was delighted with it and the quality of print”

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Posted 1 year ago

“First purchase hesitated but did it. Couldn’t resist buying husband the shirt. Surprised that order came within time. Great purchase. Great communication. Placed 2nd order of more shirts. Downfall delivery does take longer but worth the wait.”

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Posted 1 year ago

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Posted 1 year ago

“Good product and service”

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Posted 1 year ago

“My most recent order from Lightinthebox has not yet been received by me. The shipping company used by Lightinthebox has closed down and gone into receivership and are no longer contactable. I have emailed Lightinthebox several times detailing the order number and requesting their help but the only response I get is repeatedly explain the problem and advise on how to track my order.It is obvious their customer service team are not reading my emails properly and have no desire to sort the issue out. I will not be placing any further orders as their customer service is a joke.”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103820496 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Items as described, good price”

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Posted 1 year ago

“LightInTheBox kept me updated about my parcels and when to expect delivery. They all arrived in perfect condition.”

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Posted 1 year ago

“The Christmas t-shirt i got my husband is far to big. Your website is not easy to use & i have found it difficult to request to send it back. Not happy about this as it wasn't cheap”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103791354 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“It was as stated. Arrived early and quality was good”

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Posted 1 year ago

“What an incredibly well-made T-shirt. The colours are as you see them on screen. The sizes are perfect.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,313 reviews