LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,306 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,306 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Tank top true to size and material feel good on”

Helpful Report

Posted 4 months ago

“I have placed several orders withis this website and found it to be filled to the brim with a variety of products to choose from. I mainly purchased dresses which are lovely and light, perfect for summer days and many formal and informal occassions, particularly if you like long dresses which I do. I had regular emails on my parcel progress and with the courier, an option to deliver to a nearby locker which was extremely convenient for me. I did have one instance when an item was delayed however, it was handled professionally and delivered once in stock.”

Helpful Report

Posted 4 months ago

“Never got my earings in the end but thankful i got my money back it seems you have to be at home to collect you order other wise it goes back to sender it happened me twice now in the end as i said i got my money back.”

Helpful Report

Posted 4 months ago

Dear Mary, We are very sorry to hear about this experience and sincerely apologize for the inconvenience caused. Please do not worry — our Customer Service and logistics teams are available to assist and are currently checking the shipment status for you. I have created ticket # 104145603 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. Your satisfaction is very important to us, and we truly appreciate the opportunity to help resolve this matter. Sincerely, Emma Customer Service Lightinthebox

Posted 3 months ago

“Lots of choice and good fit clothing. The dress I purchased is a lovely fabric and washes very well. It arrived earlier than expected which was great. I will be buying from them again.”

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Posted 4 months ago

“Never had any problems although you have to wait a while for delivery well worth it .A good cheap alternative to the high street shops better still you don't have to leave the house to buy.”

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Posted 4 months ago

“We started using LightInTheBox a few months ago. Initially we only purchased a couple of things because we couldn't believe the cost and thought the quality would be poor. Incredibly, the quality of the items was excellent so we've bought lots more. Really good value for money and the website is very easy to use”

Helpful Report

Posted 4 months ago

“Only place I could find pure cotton hoodies. Good size guide, for once I got a very comfortable fitting item. Have ordered again.”

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Posted 5 months ago

“Used this site to order some support socks after knee surgery. Ordering was very easy and items were delivered earlier than anticipated. Excellent.”

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Posted 5 months ago

“Very products at very good prices and good service too would recomend”

Helpful Report

Posted 5 months ago

“My shirt arrived on Friday the 10th of April at 11.15. I tried it on straight away. It's a great fit, & I love the blue colour. I shall be wearing it on the first sunny day we get here in Ayrshire, Scotland. I will also wear it on my travels to England on the train, in the coming months. Very Happy with it, & I look forward to ordering more new designs from you in the future. Yours in Art, Mr. J. Coulter.”

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Posted 5 months ago

“have always had great service”

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Posted 5 months ago

“The item arrived on time and as described.”

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Posted 5 months ago

“I love the styles and colours of these clothes, have to watch the sizing a bit, but the delivery is always quicker than expected.They also wash beautifully.”

Helpful Report

Posted 6 months ago

“My first order was delivered on time and was very good quality,my second order was ordered beginning of February and I’m still waiting delivery. There has been no communication as to the delay. An update would be good. David Schofield Everything was resolved to my complete satisfaction,”

Helpful Report

Posted 6 months ago

Dear David, Thank you for taking the time to share your feedback with us — we truly appreciate it. We’re glad to hear that the first shirt met your expectations. We shipped that one separately so you wouldn’t have to wait for the rest of the order. For the other shirt, our team is currently following up with the supplier and will provide you with an update as soon as we receive confirmation. I have created ticket # 104039946 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Emma Customer Service Lightinthebox

Posted 6 months ago

“good products at very reasonable prices. Kept me informed regarding delivery and delivered as advised.”

Helpful Report

Posted 6 months ago

“Shirt quality is excellent. Every shirt I have bought is much admired and commented on.”

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Posted 6 months ago

“this company has excellent customer service I received my 2 watches very quickly, they work very well and now I am used to them I am used to their functions. very good value for money. thanks for everything.”

Helpful Report

Posted 6 months ago

“Service is very good, regular updates on tracking for delivery. Quality of the items purchased also very good. I have purchased a number of long sleeve casual polo shirts and am very pleased with them although I would have liked a cuff on the sleeves.”

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Posted 6 months ago

“Great company to deal with and very good products..”

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Posted 6 months ago

“Hi thanks for all help me and all nice clothes I get for you and nice dress s”

Helpful Report

Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,306 reviews