LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have checked in to light in the box periodically over the last few years now. Absolutely any purchase I have ever made has been a joy. I have received many compliments , and have been asked were I got the item. The company always keeps me informed from start to finish. I've to date never had a bad experience. The classic clothes have always been of the best quality. I always read the reviews to help me choose the size, IE true to size , or comes up slightly smaller or larger. This has always helped me. Just a fabulous company, with lovely different clothes than are in the high street. And will continue to buy from light in the box”

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Posted 1 month ago

“I have found that this website delivers what you find on the advertisements. The clothes are more than reasonably priced and homeware is also spot on. Thumbs up from me.”

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Posted 1 month ago

“I am very pleased with my purchases witĥ this company”

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Posted 1 month ago

“sadly to use website ... information good about tracking parcel ... very good choice of goods to buy thank you”

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Posted 1 month ago

“Disite is wat I've been looking for cloths wise for years dey have every style u can imagine r want n it's great dey keep coming up with new ideas so I'm goba keep buying tge clothing is?all top quality n good value for money I would recommend light in the box”

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Posted 1 month ago

“I was delighted with my purchases and delivery excellent will surely be buying again very soon thank you”

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Posted 2 months ago

“I was pleased with my jacket which arrived on the 25th of February. I am a retired screen printer, so I noticed that the white ink used to print the stars on the black background was not opaque enough. I can see the black background through the white ink. The ink used should be thicker to make it less transparent. Otherwise the jacket looks good, & I'll be wearing it in June, when I travel to Derbyshire on the train. I'll also take it with me in August. Thanks for the service. Yours in Art, Mr. J. Coulter. (Ayrshire)”

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Posted 2 months ago

“Very happy with product.”

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Posted 2 months ago

“Smooth transaction”

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Posted 2 months ago

“Very Pleased with all my orders looking foreward to be doing more in the future.”

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Posted 2 months ago

“Exact fit: chose M. Good soft cotton”

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Posted 2 months ago

“Excellent service and a quality product!”

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Posted 2 months ago

“I've been buying from Lightin the box for about 2 years now and I have never had a problem with anything, a top notch product at good prices with great service. You could do worse than buy from them”

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Posted 2 months ago

“The service was excellent and the quality met all expectations, I am delighted with my shirts as well as blue merino V neck pullover!”

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Posted 2 months ago

“A great company with superb clothing”

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Posted 2 months ago

“good”

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Posted 2 months ago

“Easy to make order. Was a bit cautious at first as the ad was off Facebook. But it arrived and he loves the wallet with our favourite picture of us”

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Posted 2 months ago

“I have purchased a number of items recently all perfecly satisfactory. I did have a problem where I had confused the tracking numbers, I was contacted by there problems department where a very competant lady sorted out my problem in 24 hours which ws all my fought. An excellent service”

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Posted 3 months ago

“Great items and good service”

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Posted 3 months ago

“a really good choice and great discounts because there are lots of them. also a reliable delivery service. excellent”

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Posted 3 months ago

LightInTheBox is rated 3.8 based on 9,138 reviews