LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,138 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,138 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Value for money”

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Posted 6 months ago

“Good quality for a modest price. Impressed many.”

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Posted 6 months ago

“I vary between UK Large and XL but recently been buying items in Large and can confirm that the sizing is true to size. The placement of the elbow patches are slightly off which are more to the side rather than actually where the elbow is but overall very impressed and so much so I have ordered the other three colours in the range.”

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Posted 6 months ago

“Quality items fast delivery”

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Posted 6 months ago

“Easy to navigate, great selection,simple checkout and fast shipping and delivery”

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Posted 6 months ago

“Generally a good service.”

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Posted 6 months ago

“Very good products”

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Posted 6 months ago

“Nice product for the money 😁”

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Posted 6 months ago

“Very good helpful people to deal with absolutely no complaints with there services which is first class , well pleased”

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Posted 6 months ago

“Great value for money and tracking was excellent”

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Posted 6 months ago

“I’ve ordered quite a few things and I can’t praise them enough, very professional, quick delivery, items sturdy & solid. Will definitely keep buying from them ! Thank you”

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Posted 6 months ago

“Cheap tacky gear”

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Posted 6 months ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103143737 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 6 months ago

“Products are well made and great value for money, delivery is not quick but items are worth waiting on”

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Posted 6 months ago

“Perfect fit very high quality love it buying more xxxx”

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Posted 6 months ago

“Quality items at a Quality price.”

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Posted 6 months ago

“I recently bought a pair of pink boxer shorts and they look amazing, feel good and wash well. I have ordered two more pairs in different colours and look forward to receiving them. Purchasers shoulkd be aware it can take a week or so to receive as they are shipped from China. I did have difficulties in making an order through the app which identifies slightly cheaper prices for the same item.”

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Posted 6 months ago

“always good quality and at reasonable prices”

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Posted 6 months ago

“My item was delivered on time and in perfect condition.”

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Posted 6 months ago

“Nice shirt. Good customer service”

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Posted 6 months ago

“Yes it’s easy to order and they keep you informed until your item arrives”

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Posted 6 months ago

LightInTheBox is rated 3.8 based on 9,138 reviews