LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,241 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 9th December 2025

Anonymous

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased a number of items recently all perfecly satisfactory. I did have a problem where I had confused the tracking numbers, I was contacted by there problems department where a very competant lady sorted out my problem in 24 hours which ws all my fought. An excellent service”

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Posted 10 months ago

“Great items and good service”

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Posted 10 months ago

“a really good choice and great discounts because there are lots of them. also a reliable delivery service. excellent”

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Posted 11 months ago

“I have had no problems with anything all good”

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Posted 11 months ago

“Very happy with the order. My grandson is really enjoying building the set. Package arrived in the stated time-frame, so will recommend this seller.”

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Posted 11 months ago

“The LightInTheBox is a great channel with an excellent choice of goods.”

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Posted 11 months ago

“Two items purchased came in time for Christmas for presents not quite what I was expecting but good quality My daughters where happy 😁”

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Posted 11 months ago

“Hi very helpful on was on time thank you and nice Pauline. Keane313@gamil.com”

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Posted 11 months ago

“I have raised return instruction with you as the shirt (logo to small) is not as shown in the photo on your website, I don't as yet have a reply, I'm happy to exchange the shirt for the one shown on your website, the Christmas Tree logo is not as shown.”

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Posted 1 year ago

“Never a problem”

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Posted 1 year ago

“arrived, everything was good, no problems liked all my purchises”

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Posted 1 year ago

“ordered an Lsize fleece shirt. arrived- good thickness and beautiful shirt but unfortunately too small for me.”

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Posted 1 year ago

“very happy with the way you conduct your bussiness thank you”

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Posted 1 year ago

“Good communication throughout the buying process. Delivery didn't take long. Items as described. I won't hesitate to use LightinTheBox again.”

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Posted 1 year ago

“The items I have bought from this company have been good quality at a competitive price. The updates on delivery are good and are on time. Very happy customer.”

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Posted 1 year ago

“It wasn't really a positive review.The two beanie hats that i ordered from the photo weren't the two that i received. Regards Christy”

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Posted 1 year ago

“Lovely products and service”

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Posted 1 year ago

“They were very good with my order and I am really pleased with the recliner covers too . I’ve ordered some more so I can have a change of. Thank you IN”

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Posted 1 year ago

“100% Ticketyboo.”

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Posted 1 year ago

“I am very happy with the quality and condition of the products I got from lightinthebox”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,241 reviews