LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“very good items nice quality arrive on time niceley packed”

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Posted 1 year ago

“Fast delivery keep you updated with the items you have perched”

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Posted 1 year ago

“Excellent quality and service”

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Posted 1 year ago

“First time purchasing from Light in The Box and am delighted with the product and the service so much so l have ordered more products.”

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Posted 1 year ago

“I have no problem with the prouducts I bought from Light in the box a good price and good quality will buying some more later on thank you”

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Posted 1 year ago

“I find Lightin' The Box an excellent company that strives to give its customers excellent service in all ways. They are very professional and get this across to their customers. I will certainly purchase more items in the future.”

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Posted 1 year ago

“Excellent products at very affordable prices, highly recommended.”

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Posted 1 year ago

“Good customer service and online information.”

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Posted 1 year ago

“One of the items I purchased was a totally different colour to the picture you used to advertise it. I wanted to return it for a refund but the first thing you told me was that I would have to pay the postage & then made it such a drawn out performance concerning customer services.”

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Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 103532592 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“Some nice clothing and jewellery always delivered promptly”

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Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

“I have been buying items from "Light in the Box" for a while now. I am thrilled with all the items I have bought from this company. The fashions are right up to date, the colours are vibrant and I love everything I have bought from them. Cannot wait to view the latest styles they bring out. Wonderful!!!”

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Posted 1 year ago

“So Far all Products I have purchased are very good quality”

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Posted 1 year ago

“Really good service. My order arrived quickly.”

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Posted 1 year ago

“I have to say that the range of items available is wonderful. Many of the shirts and cardigans/sweaters are exclusive and quite a number are attractive styles which I have not found in any High Street store. The prices are also extremely reasonable, which adds to the item's attraction. Normally, the service is excellent and the items arrive safely within two weeks. However, on the isolated occasion that there is a problem with delivery, it can be a long and ongoing nightmare! From my own experience, it is probably best to order no more than two items at a time. Then only re-order after receipt of the previous one.”

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Posted 1 year ago

“The trousers are such a hit with everyone whose seen me in them!”

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Posted 1 year ago

“Plenty of good choices at LITB - the capes I have ordered for a drama production, not yet used but seem more than adequate for our needs and within our budget. Great Job, well packaged and delivered within 11 days from the other side of the planet, so happy with that.”

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Posted 1 year ago

“I am Very Very Happy with the Service and with All My order GRAND THANKS”

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Posted 1 year ago

“really great service and very helpful with their customer support. the products are magical and this is the place i like to shop for ethnic clothing and jewellery. cant beat it as well as affordable prices.”

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Posted 1 year ago

“A great buy, wonderful value.”

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Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,313 reviews