I ordered a medium back support from paypal on the 2nd July, it arrived two weeks later , much too small .Return label to send it back to West Drayton which i did asking for a larger size ,It was returned unopened with same return address, got in touch with LITIBOX telling me to send it to China , i sent it on the 31st Sep with all postage information , the cost of £14 90 they never paid I waited a month emailing them , they said the parcel was held up at the docks one email said that your item will be sent next day , followed by another email , saying the item will not be sent until they receive the returned item ,So after three months I gave up and got my £27 00 back from Paypal .Costing me £14 90 hours ,of time getting no where ,I do feel it`s the best company for loosing customers never to use them again , you have been warned