Lisa
I bought a dress from them because I thought they were a US company, paying US wages (if I'd known they operated out of China, and shipping directly from China, I would have thought twice about paying the same price I'd pay at home). The dress itself was nice, though the stitching wasn't quite aligned in places and it was a completely different colour from that advertised (but the colour was fortunately nicer). I wrote this in the review on their site so other customers buying the same address would be aware. I also wrote that the dress was selling for US$ 99 but they added almost 20% on top of the exchange rate (excluding postage and handling). They offered me a voucher for the difference in exchange for removing my review (which I did, despite not wanting to have to buy more from them, I would have preferred just to receive the difference back) but then the voucher didn't work anyway and I couldn't contact anyone about it (note, they only reply/deal with your issue if you write a negative review, and it's a different person who speaks to you -- not the department you sent your complaint to. They aren't even aware you contacted them, they are only aware of -- and care about -- your negative review. Then they'll try to get you to remove that review, even if you included some positive stuff). I could no longer write another review to say what happened. Beware of this company, they engage in deceptive and unethical practices and clearly don't care about the customer. Furthermore, it's just not nice to trick someone into doing something and then letting your part of the deal fall through once you've got what you want (having worked in China years earlier I learned that this is common practice, but unfortunately I wasn't aware it was a Chinese company at the time). I wish I'd held my ground now and not deleted that review.
2 years ago
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LightInTheBox has a 3.7 average rating from 8,877 reviews

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