2-days for a response from "Customer Service" each time even though I responded immediately they contacted me which was always in minutes after I got their email) I followed their return/plolicy instructions they gave to me, which was for a refund, I was willing to pay for shipping in order to re-purchase my correct size, they tried to talk me into getting a reward, or a percentage of my purchase. They ended up after several days coming back to tell me it was a misunderstanding and I they will not issue a refund. FIRST AND LAST TIME PURCHASING FROM THIS UN-INTEGRAL LOT.