Bought a shift dress and wrap. Checked equivalent sizing on their chart which suggested that for a UK size 18 I would need XXXL. When my order arrived ( fairly promptly) I found to my horror it was more like a size 24! I decided to return my item. The next few days were a nightmare trying to negotiate the Light in the Box website.You have to apply for a ticket in your orders . the ticket has a number. You then have to wait while customer orders reviews your return . Then you are supposed to be sent a product return form However no form was issued as they were apparently very busy When finally I managed to contact the company I was given three options. One- to return to China where I would be responsible for expensive shipping and tracking costs and would only have a refund on the item itself. Two- I could keep the dress with a 5% discount .Three- I could keep the item and get a Reward which valued 20%of the item I was returning as a coupon ,/voucher to use as a discount for future orders. I was instructed to return to Asia depot with a host of details to include. The cost of return and tracking was nearly half the cost of the dress . I decided to give up and keep the useless dress which means I have already wasted time and money for nothing.I cannot wear the item and it will cost more to have a considerable alteration I was attracted by light in the box goods but I WILL NEVER DEAL WITH THEM AGAIN .I feel as if I have been conned well and truly !