This is the worst company I have ordered anything from. Ever. I ordered two pairs of trousers that arrived with the leg measurement 5cm shorter than advertised on their website. I raised a ticket and was told that I needed to provide photographs of the bar code on both items. I did this. Then I was told that I need to provide photographic evidence that the the trousers measured 101cm in length and not 106cm in length as advertised. I did this too. I have now received an email stating that I have to pay postage to return these items to China!! So let me summarise: They send you an item that is faulty and you have to pay the fees to post it back to China? That is a breach of Trading Standards in the UK and they should not be allowed to trade in this country. I look forward to seeing their reply to this, which I will reply to!