Order 35085139. This was an order for a dress in size medium. The item has arrived and is very small, 9 inches smaller than the size on the website. The fur trim is worn and ragged on this faulty dress. You suggest that I accept 40% of the purchase price and keep the dress. I don't want to keep this piece of rubbish.I am very angry that you deliberately sent out the wrong/faulty item knowing that to return it will cost me more that the dress is worth. This is a complete scam and a disgraceful way to do business. I know that to manufacture an item as shoddy as this dress, will have cost you pennies. If you refund only 40% of the cost, you are still making a massive profit from your very dissatisfied customers. You are a very deceitful company I can see from the terrible reviews that you do this often. The item is faulty, you made the error, sending out a very small size. I want a full refund.