Buyer Beware! I purchased a sleeping bag which was advertised on their site as "White Duck Down". The product that arrived was 100% polyester with polyester hollow fiber filling. I attempted multiple times to get a return and refund processed. I provided pictures and detail about the incorrect advertising 8 times. Each time customer service contacted me back, they asked for info which I had already provided. It was a very frustrating experience but I finally did get a refund after writing several bad reviews on multiple sites and requesting a charge back from PayPal. The company asked that I change my reviews to reflect a 3star rating if they refunded me. I am happy to update my review to reflect that I received a refund, but they do not deserve a 3star rating. They make returns extremely difficult. Frankly it is horrible. I still will never do business with this company again.
4 years ago
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