Anonymous
Product ordered: Large Harlow Rattan Stag I'm not even sure where to start. We have received our order today and we are absolutely disgusted and appalled by what we found inside the box. As somebody else noted in another review, the product was badly/barely packaged- the box wasn’t sealed shut properly (just a flimsy strip of tape; parts of the product were protruding through the cardboard). Inside, the items were rattling around - no internal packaging to secure the stag; an envelope for fixtures and items had come loose and generally everything in the box looked like it had been crammed in. There was just a leaflet mainly explaining how to plug the thing in but nothing actually instructing on how to put it together. Also, the product is specified on the website as faux-rattan, but on the box you'll see "Harlow Rattan Stag". So imagine buying this from an actual store. That's clearly false advertising. The product is not even remotely reassembling rattan. It's made of some coated wire So all-in-all poor value for money and frankly, a big shameless lie. More on the product. Trying to put everything together I noticed one of the points where you connect the antlers was broken and welded into place with the wire left stripped of protective coat. And this thing is supposed to sit outside during December. The product was clearly used and probably returned by other customers. Also, parts of the product, here and there, were showing signs of rust. Most of the tail didn't have any LED light on, which is totally different to the pictures falsely advertised on their website. All in all it's shocking that in this day and age companies like this still operate in the market, falsely advertising and selling used and repaired products as new at extortionate prices. What kind of monster can premeditate and resell a used product for such an amount and especially at Christmas time? Would you care to explain to children why the reindeer they’ve awaited for weeks has to go back? Shame on you!
11 months ago
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